04/23/2013
SMS isn’t dead it just smells funny
GoMo News has just had a very interesting chat with JF Sullivan, CMO with Acision, which has just finished research into ‘real world’ usage of SMS/text. On paper, the good news for Mobile Network Operators (MNOs) is that text isn’t dead by any stretch of the imagination. The bad news is hat people will switch to IM [Instant Messaging] as soon as they perceive both services to be equal.
On a positive note, Acision found that an amazing 96 per cent of those people it surveyed used SMS/text more than once a day.
However, 76 per cent also admitted that in addition to utilising SMS They are also making use of IM services such as Viber.
Sullivan explained that SMS still has two things going for it over the opposition. The first is reach. The general perception is – probably correctly, that anyone can be reached via SMS.
The same cannot be said of any of even the most popular IM services. However, the curious thing is that end users believe (erroneously if we are to be realistic) that SMS is totally reliable.
‘Unquestioned reliability” is how Sullivan put it. It seems that people remember incidents such as Apple’s iPhone messaging going down and BlackBerry’s BBM disappearing.
However, they totally forget – it appears, that text messages sent on major holidays – especially New Year’s Day here in the UK, commonly take ages to appear – if at all.
So why do mobile phone users bother with IM in the first place? The answer – especially in the UK it seems, is that text messages are viewed as costing money.
Even though most subscribers almost certainly get nowhere near exceeding their bundled text limits.
The send thing in IM messaging’s favour is the ability to mix and match media types. Smartphone users find it easy to attach photos to IM messages.
They don’t feel anything like so comfortable as doing such a thing via MMS. Such services are still not user friendly or trusted enough.
GoMO News’ impression is that MNOs need to keep emphasizing the joys of SMS whilst at the same time explore the possibility of offering their own IM services to compete with the likes of Whatsapp.
How good would it be for those on the Vodafone network, for example, to be automatically able to see all of their fellow Vodafone contacts who can be reached by a Vodafone branded IM service.
If an operator got this right, it could give the OTT players a major headache.