BestMark

11/26/2025

As we pause for Thanksgiving, the team at BestMark wishes to share our gratitude for the care, time and attention you bring to every assignment.

Your observations help our clients see their businesses through the eyes of real customers, and that creates better experiences for millions of people every day.

We know the work is not always easy. It takes planning, patience and a strong sense of integrity to do what you do so well.

Please know that your efforts are seen, valued and deeply appreciated by our entire team.

Wishing you and your loved ones a warm, restful and happy Thanksgiving.

03/13/2025

Consumer satisfaction with in-store shopping experiences is at an all-time low, meaning there is massive opportunity to outperform your competitors. What are you doing to understand and act on the experiences your brand delivers?

Just 9% of consumers are satisfied with the in-store shopping experience, and just a touch more, 14%, feel the same about online shopping.

11/11/2024

Today we honor and salute all who have served our country.

08/28/2024

Customer Experience Trends Spotlight: Consumer Electronics |

Best Buy, Amazon dominating consumer electronics market by winning the moments that matter.

When it comes to buying electronics consumers are flocking to two brands: Best Buy and Amazon. That's a top finding from Numerator's Consumer Electronics Tracker report which provides insight each quarter on omnichannel buying behavior, according to a press release.…

04/22/2024

Today we celebrate Earth Day 2024. BestMark is proud to support One Tree Planted and their work in reforestation efforts globally.
https://youtu.be/gBlXzla2ius?si=EthU-7U7fy5zJA2V

This Earth Month, we're taking action by getting our hands in the dirt and planting trees where they're needed most all across the globe. ✅ Subscribe to One...

01/31/2024

Direct To Consumer retail brands are undergoing profound change and growth in 2024.

Did you know BestMark excels at helping DTC retailers measure, understand and improve their customer experiences - online and in-store?

Win The Moments That Matter with BestMark.

As the new year kicks off, the space has already seen many C-suite changes, acquisitions and sales.

11/22/2023

From all of us at BestMark...wishing you a Thanksgiving full of happiness and peace, with family and friends.

11/15/2023

Is your Ecommerce customer experience optimized for Black Friday/Cyber Monday?

The upcoming four-day online shopping weekend can be a boom or a bust, depending on how well you execute on what matters to your customers.

BestMark can help you Win the Moments That Matter all year round.



We're happy to share a few trends and predictions from our friends at Zenbox.

We delve into five of the biggest trends and predictions for Black Friday and Cyber Monday that eCommerce businesses need to know for 2023.

11/10/2023

Today's online shopper has very little patience for e-commerce sites that aren't optimized to reduce friction and enhance their experience. Did you know BestMark has deep expertise in helping online brands measure, understand and enhance e-commerce experiences? We believe you should always be winning the moments that matter.

If e-commerce retailers want to capitalize on the internet-savvy consumers of today, they must adopt a new customer experience strategy to capture customers.

11/08/2023

Best in class retailers are smart to focus on the Gen Z shopping experience. Did you know BestMark specializes in helping brands measure and unlock the drivers of optimal in-store and digital experiences? We can help you win the moments that matter.

Eighty-eight percent of Gen Zers globally think AI can improve online shopping. The shopping demographic holds $143 billion in purchase power so delivering what the Gen Z shopper wants is critical for retailers.

10/03/2023

Happy Global Customer Experience Day! 🎉🎉 We want to give a big shoutout to our clients across North America who are dedicated to delivering intentional, authentic, and positive experiences to their customers every day. Thank you for your commitment to excellence!

06/27/2023

Staffing challenges and new technologies are accelerating the changing model for retail associates. What value are your associates (in-person and virtual) bringing to your customer experience? Is there a company (besides Ikea, mentioned here) that you believe has done an exceptional job of redefining their associates' role for the future?

Now is a good time to determine whether your business is ahead of or behind the competitive curve. We help our clients identify ways to lighten the burden of common customer inquiries on their associates and focus them instead on true added value roles within the customer experience.

Let us help you understand the current state of your customer and associate interactions, and design a more productive model for the future.

https://hubs.ly/Q01VRFNq0