E.G. Insight

10/10/2023

CXPA's Twin Cities Network has just finalized the details for our next event, "The Challenge and Promise of AI in CX," on October 24 at 4:30. The event will be hosted by Imagine IT, Inc. in Bloomington, MN.

We'll start with a panel discussion with representatives from Echoes and Qualtrics, and will also have an engaging and interactive small group activity to dive a bit deeper on the subject.

For more information, or to register, just click on the banner below, or go to cxpa.org and click on the Event Calendar.

Join us if you can!

Hear from our panelists as they guide us through the technology, share how they are using AI today, and discuss what's next.

01/25/2023

For B2B companies, the ability to provide a customer experience that attracts, retains and helps to grow key customers, providing a unique, efficient and reliable customer experience (CX) is the new competitive battleground.

This live (virtual) four-week seminar will explore the business rationale for making CX a critical strategy, and how your organization can use customer and employee feedback to improve and accelerate decision-making and be a catalyst for transformational change across your business.

For more information or sign up, click the link and sign up. We'll contact you with details.

04/08/2022

So, you're interested in the field of customer experience work, and want to learn more.... You're in luck!

Based on the positive feedback we've received in the two prior sessions, we're starting another virtual seminar, Customer Experience: Beyond Customer Feedback, in early May. Join other internal customer feedback and CX pros to share insights, discuss challenges, and learn from a great facilitator.

For more information - click the link below or just send us a note here on Facebook and we'll follow up right away.

Participant feedback has been strongly positive, so we're adding another session of "Customer Experience: Beyond Customer Feedback" to the calendar. This...

02/25/2022

E.G. Insight's Eric Engwall was recently a guest on customer experience leader Bob Azman's engaging podcast, "All Things Considered CX."

The lively discussion focused on the current state of the customer experience discipline, expectations for the future, and the importance of turning customer feedback into customer action.

Check it out here:

Are you gathering lots of great feedback from your customers? Surveys? Loyalty Research? Focus Groups? It’s always great to gather feedback – the real ...

12/31/2021

As the year comes to a close, we're so thankful for the colleagues, clients, partners, and friends that have made contributions to our firm in the past year.

Best wishes to all for a happy, safe, and successful 2022!

11/24/2021

A very Happy Thanksgiving to our clients, partners, and friends. We are grateful for your continued trust and confidence in us - and we wish you all a safe and happy holiday season!

08/02/2021

Twin Cities Folks: Please consider joining us next Tuesday at the Customer Experience Professionals Association - Twin Cities Network event: Emerging from the Pandemic.

This is the first in-person CXPA-TCN event since the pandemic began, and we thought it was just time to be together. No speaker, no program, just pure networking, catching up with colleagues in the profession, and welcoming new folks to the group.

E.G.'s Eric Engwall and Heart of the Customer's Jim Tincher are serving as co-hosts - and they'd love to welcome you to Utepils Brewing Co on Tuesday, August 10.

Click here for more info or to register: https://www.eventbrite.com/e/cxpa-twin-cities-local-event-emerging-from-the-pandemic-tickets-162939352991

01/19/2021

Late notice, but if you're interested in discussing how the customer experience is impacted by significant organizational changes (mergers, divestitures, leadership and strategy shifts, etc.), please join us tomorrow morning for a live and lively exchange of ideas, successes, and mistakes to learn from!

We'll keep the conversation light, but our general theme will be the impact of major organizational changes and transitions on CX efforts.

01/01/2021

What a year 2020 has been. What started out as mostly smooth sailing on calm waters became painful for many. Unsettling for all.

Many businesses have seen unprecedented challenges, while the year has been surprisingly robust for others. Collectively, we coped, we mourned, we adapted, we innovated. We sacrificed and we supported. We listened, and we responded.

Our wish for you and your organization is that 2021 brings a return to those calm waters - but in a new way. With a new appreciation for the relationships that matter most - community, family, personal, or professional.

11/25/2020

We're so appreciative of the confidence placed in us by our clients, co-workers, partners and collaborators. Best wishes to you all for a happy, safe, and wonderful Thanksgiving holiday. Thank you all!

11/20/2020

Customer feedback is not a one-size-fits-all endeavor. And yet, many companies have just one tool or approach for gathering and responding to the voice of the customer. For B2B organizations - they're likely missing some key voices.

When it comes to voice of customer methods, use approaches that fit your various objectives, desired information, and the target audience. Listen to different voices with different ears.

https://customerthink.com/listening-with-many-ears/

Listening with Many Ears By Eric Engwall - November 19, 2020 0 34 views Tweet I once led a workshop on the topic of customer focus for a group of health insurance executives. When we got to the topic of feedback I asked what types of voice of the customer information they currently collected. The le...