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Our proprietary software helps restaurants grow their revenue by a minimum of 10% (up to 42%) in under 90 days guaranteed.

"The Importance of Customer Service in Business":In today's highly competitive business landscape, providing exceptional...
04/05/2023

"The Importance of Customer Service in Business":

In today's highly competitive business landscape, providing exceptional customer service is more important than ever. In fact, many consumers will choose to do business with a company based on the quality of their customer service alone. In this article, we'll discuss the crucial role that customer service plays in the success of a business and offer strategies for providing exceptional customer service.

The Importance of Customer Service

First and foremost, customer service is important because it helps to build customer loyalty. When customers receive excellent service, they are more likely to become repeat customers and recommend your business to others. This can lead to increased sales and profits over time.

In addition, customer service can help to differentiate your business from competitors. When customers have a positive experience with your business, they are more likely to choose you over other companies that offer similar products or services.

Finally, excellent customer service can help to resolve issues and complaints before they become major problems. When customers feel that their concerns are being heard and addressed, they are more likely to continue doing business with your company.

Strategies for Providing Exceptional Customer Service

Now that we've discussed why customer service is important, let's explore some strategies for providing exceptional service to your customers:

Train your staff - Providing excellent customer service starts with your employees. Make sure that they are well-trained in how to interact with customers and handle customer complaints.

Listen to your customers - Make sure that you are actively listening to your customers' concerns and addressing them in a timely manner. This can help to build trust and loyalty.

Be responsive - Respond to customer inquiries and complaints quickly and efficiently. This can help to prevent minor issues from becoming major problems.

Empower your employees - Give your employees the authority to make decisions and resolve customer issues on their own. This can help to create a more positive customer experience.

Follow up with customers - After a customer has made a purchase or had an issue resolved, follow up with them to ensure that they are satisfied with the service they received. This can help to build long-term customer loyalty.

In conclusion, providing exceptional customer service is crucial for the success of any business. By training your staff, listening to your customers, being responsive, empowering your employees, and following up with customers, you can create a positive customer experience that will lead to increased sales, profits, and customer loyalty.

Let's all get motivated everyday :)
04/04/2023

Let's all get motivated everyday :)

MOTIVATION for today! Happy Monday :) quotes
04/03/2023

MOTIVATION for today! Happy Monday :)

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MOTIVATION FOR TODAY :)
03/28/2023

MOTIVATION FOR TODAY :)

Happy Monday!Check these "Things to Remember" :)
03/27/2023

Happy Monday!

Check these "Things to Remember" :)

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How to be happy? :)

Do it now! :)
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Do it now! :)

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One of life's greatest lessons :)

© Provided by Daily Dot woman speaking in bed with hand up (l) woman greenscreen TikTok over image of receipt with finge...
03/21/2023

© Provided by Daily Dot woman speaking in bed with hand up (l) woman greenscreen TikTok over image of receipt with finger pointing to Employee Health (5.00%) $4.75 charge (c) woman speaking in bed (r)

In recent years, it’s become the norm for some restaurants to charge customers an extra fee, in addition to requesting tips, to help pay for employee health care costs. In places like Texas, Illinois, and Minnesota eateries have added surcharges to customers’ bills to help offset costs and contribute to employee benefits. Sometimes surcharges can range from 3-4%.

But not every restaurant patron is privy to the emerging trend, as seen in a recent TikTok video from user Ashley Nichole (), who said she and her friend were individually charged a 5% fee for “employee health” after dining at the restaurant Osteria La Buca in Sherman Oaks, California.

“We enjoy the meal, we get the check, we pay for our check and as we are like signing the tip and stuff, we notice something,” Nichole says in the video.

She then shows a picture of a receipt that shows a surcharge of 5%, charging her $4.75 for “Employee Health.”

“My immediate thought is, ‘What is employee health? What does that mean?’” Nichole says. “We run through a couple of options, and I’m like ‘you know what, I’m just going to ask.’”

She claims she asked the restaurant’s hostess the reason for the charge, and the hostess said it was for employees’ health care.

“And I’ve never heard of that before, ever,” adds Nichole, who also mentions she’s frequented the restaurant multiple times. “I had to find out, is that normal and have I been living under a rock and this is a normal thing? Or is this weird? Because I’ve never experienced this before, and it feels weird. But maybe this is normal elsewhere.”

Nichole’s video currently has been viewed more than 120,000 times. Osteria La Buca has not returned The Daily Dot’s request for comment via media contact form about its surcharge policy.

According to the New York Times, surcharges similar to what’s seen at Osteria La Buca began appearing around 2008, when in San Francisco, voters approved an ordinance requiring businesses with more than 20 employees to set aside funds for health care. The Affordable Care Act, which went into effect in 2010, requires employers with 50 or more full-time employees to offer health benefits.

A 2019 survey from the U.S. Bureau of Labor Statistics reports that only around 40% of establishments in “accommodations and food service” offer health benefits.

Many commenters on Nichole’s video stated that they found the surcharge practice odd.

“That should be illegal to charge customers for staff health care insurance,” one commenter said.

“That’s weird,” another user wrote. “I’m in LA too now. I need to check my receipts. [I don’t know], I’m all for heath care for all, but that’s the employers job Lmao.”

Some were a little more sympathetic to the practice, highlighting that at least the restaurant showed some transparency about the charge.

“You will pay it one way or another,” a commenter said about employee health costs. “Their transparency is so you know they are giving staff healthcare. They could just upcharge food 5%.”

The Daily Dot has reached out to Nichole via TikTok comment and Instagram direct message.

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The post ‘That’s the employer’s job’: Restaurant customer says she was charged 5% fee for ‘employee health’ appeared first on The Daily Dot.

Happy Monday!Get to know yourself more! :)
03/20/2023

Happy Monday!

Get to know yourself more! :)

Right mindset :)
03/17/2023

Right mindset :)

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