Marchex, Inc.

09/11/2024

can help your company gain insight into customer interactions and identify how to improve your phone strategy. Learn more in the new blog: https://hubs.ly/Q02PwQ5p0

09/02/2024

This , Marchex honors those who work tirelessly to build America.

08/22/2024

🏠 How to Measure Customer Sentiment in Home Services?

AI is a buzzword, and sentiment analysis is even buzzier. But do you really understand how it applies to home services?

Sentiment is the emotion detected during a phone call, usually by an AI model. So, what does this mean?

✅ A happy customer calls in, maybe even gives you a compliment. That’s awesome!

✅ Another customer sets an appointment, showing neutral emotion—a great poker face.

✅ Then there’s the frustrated, angry caller.

The AI detects these emotions, but it would be a mistake to stop there.

Even if a customer was angry, your agent might turn it around.

The true value of sentiment analysis is in knowing how the customer feels at the end of the call. Did their view of your business turn positive, or stay negative?

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Discover how to tap into your customers’ feelings to grow revenue.

Watch the full on-demand webinar 3 Missed Customer Insights: Turn Gaps into Gains - https://hubs.ly/Q02M9wBr0

Learn practical steps your business can take to boost revenue by truly listening to your customers.

08/20/2024

🏠 Why Do Home Services Customers Get Frustrated During Phone Calls?

Top reasons:

😡 Lack of technician professionalism and competence
😡 Work not performed on time
😡 Recurring issues or ongoing problems

What can you do?

Get alerts! Alerts can help you turn a frustrated customer into a happy one—someone who’s more likely to promote your business.

Frustrated customers may or may not leave bad reviews, but what will they say to their family, friends, and neighbors if you do not act on a negative view of the business?

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Discover how to tap into your customers’ feelings to grow revenue.

Watch the full on-demand webinar 3 Missed Customer Insights: Turn Gaps into Gains - https://hubs.ly/Q02L-KYr0

08/20/2024

Marchex is thrilled to announce that we have partnered with DealerOn, a top automotive marketing technology company. DealerOn will utilize our call analytics and attribution platform to optimize their marketing efforts. Read more in the new press release: https://hubs.ly/Q02LWs7T0

08/14/2024

Insights obtained from Marchex's Sentiment Suite can help your sales and marketing teams more effectively engage incoming callers. Learn more in the new blog post: https://hubs.ly/Q02Lj8Lr0

08/13/2024

3 Missed Customer Insights: Turn Your Gaps into Gains
https://hubs.ly/Q02KW_c40

Discover how to tap into your customers’ feelings to grow revenue.

Tomorrow, Aug 14 ET

08/08/2024

Marchex is happy to announce that Call Summaries and Sentiment Suite have won the 2024 AI Breakthrough Award for "Best Text Generative AI Solution!" Read the new blog to learn more about how our technology rose above the competition: https://hubs.ly/Q02KGhh60

08/08/2024

😍😑😥 𝟯 𝗥𝗲𝘃𝗲𝗻𝘂𝗲 𝗦𝗶𝗴𝗻𝗮𝗹𝘀 𝗬𝗼𝘂 𝗦𝗵𝗼𝘂𝗹𝗱 𝗡𝗼𝘁 𝗠𝗶𝘀𝘀 𝗶𝗻 𝗬𝗼𝘂𝗿 𝗖𝘂𝘀𝘁𝗼𝗺𝗲𝗿’𝘀 𝗦𝗲𝗻𝘁𝗶𝗺𝗲𝗻𝘁

Are you missing out on revenue opportunities hidden in your first customer call?

Many Home Services businesses do.

Learn practical steps your business can take to boost revenue by truly listening to your customers.

Join us for a live discussion with industry experts Rob Mumford and Susy Boyter, and share your thoughts.

📅 𝗔𝘂𝗴𝘂𝘀𝘁 𝟭𝟰 @ 𝟭:𝟬𝟬 𝗣𝗠 𝗘𝗧

https://hubs.ly/Q02KbVzJ0

08/06/2024

Who knew that AI loves Lawns & Landscapes?

Yes, fertilizer for your phone calls is a thing. We call it conversation intelligence.

Why is this important?

🌿 Know which calls matter most

🌿 Truly understand your customers and their emotions

🌿 Save deals before the customer calls a competitor

Conversation intelligence can help your business blossom and thrive!

Get insights on how conversational intelligence can help your business - https://hubs.ly/Q02K82fb0