09/18/2026
"They were in and out before my kids got home." A customer wrote that in a review. Your services page never has.
Nobody visits a town for how the crew paved the roads. When you love what you do, you want to explain it. The steps, the care. And the customer's eyes glaze over, because none of that is why they'd come. People travel for the experience, not the engineering report.
So on every campaign I build, I never explain how we do the thing. I tell them what it was like for someone who lived it, in that person's own words.
1. Find the sentence. Go through your reviews, your texts, your call recordings. "They were in and out before my kids got home." That sentence is worth more than your whole services page.
2. Lead with it. Their words at the top of the ad, the page, the email. Not your process.
3. Let them finish the story. You add 1 line on what you did and 1 line on what to do next.
The test: count how many sentences are about how you work versus how it felt to be your customer. Most owners are 10 to 1 the wrong way. The honest limit: this only works if the experience is worth talking about. If your customers don't have a sentence, that's the problem to fix first. Send this to the owner whose website is all process.
Find your marketing blind spots free with the AI Growth Gap audit: https://go.enfluencedigital.com/ai-growth-gap