10/07/2026
One of the quiet reasons projects go sideways: you never actually find out who's working on your thing.
You talk to a salesperson. Then a project manager. Then the work happens somewhere you can't see, by people you've never met, and every question gets relayed through two other humans before it comes back slightly wrong. Telephone, but with an invoice attached.
We're small on purpose. You talk to the people building it. Ask why something works a certain way and you get an answer from the person who decided it, not a summary of an answer.
Not exactly a revolutionary business model. It's just how it ought to work.
If you're weighing a project right now, that's a fair thing to ask anybody you're considering. Who specifically is doing the work, and do I get to talk to them?