09/16/2026
Stop Being the Entrepreneur. Be the Customer.
One of the best ways to understand your marketing isn’t to look at your business from the inside.
Step outside of it.
Ask yourself:
“If I had this problem today, what would I do first?”
Would I call someone I trust?
Would I check Google reviews?
Would I search online?
Would I ask an AI tool?
Work backward through that journey.
When you understand how your customer thinks, you can start understanding where your business needs to show up—and what it needs to say when they get there.
And with AI changing how people search for solutions, understanding that journey is becoming more important than ever.
🎙️ We dive deeper into this and what entrepreneurs need to be watching in the full episode of Everyday Excellence on Apple Podcasts.