09/29/2026
Different audiences need different levels of detail. A permit application can contain everything someone needs to know about a project while still being the wrong place to point a community member with a question.
Project communications intended for the public should be designed that way: make it easy to understand what is being proposed, where it will be located, how it works, what happens during construction, and where to find supporting information.
That means organizing complex information around the questions people are actually asking while keeping every answer grounded in the underlying record. Good public information makes complicated projects easier to understand and easier to evaluate.