02/03/2022
❗️IF YOU ARE RUNNING YOUR BUSINESS THROUGH DMS YOU NEED TO STOP AND INVEST IN A CRM. And here's why...
Your client might end up like me. 👇
A photographer was giving away free newborn sessions, all you had to do was donate clothes and toys for a good cause in exchange.
I was immediately down.
The day of the shoot came - it was great. She was fantastic. 🧡
Then COVID hit 7 days later. I waited a month and a half before inquiring about the pictures, nothing.
Inquired again a month later, silence. 🤷♀️
2 months after, again, nothing. 🤔
Another month goes by, I DM her again.
✅Finally, I get a response. I provide my email address to receive the photos and my cell phone number for easier access to contact me.
I won't tell you how the story ends. But the point is, as a client, I or anyone should NOT have to hunt you down for a response.
So please, do not conduct your business strictly through DMs (inquiries are fine, but please direct them to your contact form). You need a system where you can store all of your client's information, and to be honest, appear more professional. 💯
👉 Invest in a CRM, make people communicate with you via email, have them fill out a contact form. Whatever you do, make it easier on not only yourself but your clients as well.