11/09/2023
10. Develop customer personas
Personas define who the customer is, what they like and lend insight into their buying patterns to serve them better. Companies that sell a product or service ultimately need a customer to make a purchase. Through the research of their ideal customers, companies can develop existing personas to personalize their service even further.
Example: A surfboard company designs a board that is longer than most and suited for people over six feet tall. The company creates a character sketch of its ideal customer to define its marketing efforts. The company updates details about their ideal customer as they come into focus:
Over 6 feet tall
18 to 25 years old (updates to 18-35 year-olds when the company discovers many customers are over 25)
In college (or recent graduate)
Loves the beach