06/22/2026
One of the most overlooked marketing opportunities in many businesses is the communication happening when customers are already on-site.
Businesses invest heavily in marketing, but once customers arrive, the brand experience still has work to do.
Every screen, sign, display, counter area, and moment of wait time is an opportunity to inform, engage, guide, cross-sell, and reinforce the brand.
That was the strategic lens behind a recent project for Pin Chasers.
Brand NV redesigned and refreshed the digital screens behind the check-in counters across all four Tampa Bay locations. Instead of treating the screens as passive pricing displays, we helped transform them into more strategic customer communication tools.
The refreshed screens now help:
✅ Present pricing and key information more clearly
✅ Maintain brand consistency across all locations
✅ Promote important sales drivers and cross-sell additional services while guests are already engaged and waiting to check in
✅ Drive measurable action through trackable QR codes
The project wasn’t really about updating graphics.
It was about maximizing an existing customer touchpoint to better support the guest experience, brand consistency, and measurable action.
At Brand NV, we help businesses think through the full customer journey: from attracting the right audience to creating a cohesive experience from the moment they engage.
Thank you to the Pin Chasers team for trusting us to help bring this vision to life. We’re proud to continue supporting a longtime Tampa Bay brand that brings fun, connection, and memorable experiences to families across our community.
