01/28/2022
iPD AGENCY is a full-service marketing, media, and training agency based out of Tampa, Florida. We have a unique culture, our agency is run by a dedicated group of brand builders with a passion for helping others succeed. At iPD AGENCY, we are committed to integrity, passion and diversity. We seek people who are committed to excellence. If you believe this is you, then let us know!
The BDC Coordinator serves as the initial point of contact, providing quality customer service for our clients automotive marketing campaigns, connecting consumers with the dealership. This position works in a call center environment.
Responsibilities:
Handling of incoming and outgoing phone calls, emails and social media, in a manner that results in the customer visiting the dealership.
Answer customer internet inquires by both email and phone.
Experience utilizing and maintaining a customer relations management database.
Maintaining a excellent customer service that encourages repeat business and contributes to customer satisfaction.
Requirements:
A desire to work in a fast paced, collaborative environment.
Good verbal and written communication skills.
Computer and phone skills, with the ability to learn new software applications.
Results driven and a team player.
English required (Bilingual-Spanish is a plus).
This is a performance based position in a busy call center environment.
Position Type and Expected Hours of Work:
Regular days and hours of work are Monday - Friday, 12 p.m. to 9 p.m., with an average of 40 hours per week. Must have the ability to work overtime as needed.
Job Types: Full-time, Temporary
