02/20/2025
π¨ Ecommerce businesses or businesses collecting reviews by a 3rd party platform. π¨
If youβre using review platforms like Okendo, Judge.me, or any review system that allows you to suppress bad reviews, itβs crucial to understand the risks involved!
The FTC (Federal Trade Commission) is cracking down on businesses that manipulate customer reviews. Hiding or suppressing negative reviews can lead to serious legal trouble, including lawsuits and multi-million dollar fines.
Authenticity and transparency are key to building trust with your customers. Instead of suppressing bad reviews, use them as opportunities to improve your products and customer service.
Stay compliant, stay honest, and keep your business safe!
Note: https://www.ftc.gov/enforcement/refunds/fashion-nova-settlement
Fully featured review app with in-email review forms, pictures, social push, rich snippets, all reviews page, product groups, etc