01/17/2023
Unless you're running a charitable organization, trust is a barrier every business must overcome. In fact, it’s more important now than ever before, because today’s consumers are bombarded with so many options.
What was once a choice between two or three brands, is now a global mix of hundreds offering similar products – making the same big, bold, (and sometimes empty) claims about their products and services.
But the question around trust is how best to create it.
Social media provided a way for consumers to search for information and “voices of authority” for products and services. In this environment, digital platforms become powerful tools for brands. But they are just the means to the end.
Sometimes, the best answer to a question is another question, like “How can we become a “voice of authority” for our category?”
Today, only 17% of the buying process is spent meeting with vendors. If a brand is not engaging their audience early in their buying journey (known as the awareness and consideration stages), and they’re not part of the conversation, how can they build trust?
The fact is, people trust experts. Brands who provide valuable advice not only make it easier for buyers to navigate the purchase process, but they establish themselves as an authority. They make an impact on buyers early, build trust, and position their brand to the top of the buyer’s short-list of qualified vendors.
Here’s my recommendation: Find the platforms where your audience spends time, provide insights and answers to important questions, and earn your buyers trust.
Instead of “always be closing,” the new montra is “always be helping.”
Michael Welch, Dymic Digital