Pivot Group

08/26/2026

Marketing budget the size of a postage stamp? We see you. Readymade gives you beautiful, expert-built marketing materials with a price tag that won’t break the bank.

Find out how it works at our webinar on September 9 at 11 am PST. We promise it's more fun than it sounds: https://readymadebypivot.com/launchwebinar

08/17/2026

Big news, broadband friends: meet Readymade. 🎉 Pre-built, customizable, ready-to-use marketing materials that make you look like you've got a whole creative team in your back pocket.

Want the whole enchilada (plus a live demo)? Join our webinar on September 9 at 11 am PST: https://readymadebypivot.com/launchwebinar

08/13/2026

Your satisfaction scores are solid. Your competitors are betting that's not enough.

Here's the reality: fiber is fiber. Fast is fast. Everyone's saying the same things. So your customers aren't choosing you because of the product. They're choosing you because of the moments. How you show up when things go wrong. How you solve their problems. How you make them feel heard.

That's where competition actually happens.

On August 20 at 2 pm EST, we're hosting a webinar with NTCA to talk about the strategies that keep customers loyal when the baseline service is the same everywhere else. Aaryn Slafky (VP of Customer Experience), Annie Mordhorst (Director of Marketing Services), and Brandon Waybright (Creative Director) will walk through what your competitors are doing right now, what you need to be doing, and some hard truths about where the industry's headed.

You won't want to miss this. Sign up now: https://www.ntca.org/learn/events/online-learning/webinar-competitive-threat

07/09/2026

Pivot brand strategists Carrie and Brandon each wrote the 5 hardest brand questions they could think of, then swapped lists—not answers—and will show up ready to answer them live.

No slides. No sales pitch. Just two brand experts who don't always agree, answering one another’s questions. And more importantly, answering yours.

💲Understand when brand investment makes sense — and when it doesn't
🎓Learn to have more productive brand conversations
✂️Cut through the smoke and mirrors around brand projects

Bring us your burning questions. Carrie and Brandon will serve up some hot answers. If you've met either, you know this won't be your average webinar.

Sign up by visiting NTCA under Events & Education/Webinars

07/02/2026

Do you have budding leaders in your organization?

The people who will drive your team forward are already there. They just need the right tools to grow.

The Perfect Power-Up gives them exactly that — 20 on-demand micro-learning lessons covering leadership, communication, influence, and more. Each one is 15–20 minutes, self-paced, and paired with a practical activity they can put to work the same day.

No classroom. No scheduling. Just substantive development that fits their workday.

🎯 Early-bird pricing available through July 31.

20 Micro Learning Topics for Business Professionals Who this is for Team members, emerging leaders, and seasoned professionals looking to sharpen everyday skills and take their performance to the next level on topics like communication, prioritization, and leadership. Reach out to us for more info D...

05/19/2026

We're at Fiber Broadband Association's Fiber Connect (booth #632), and the energy is fantastic. Big thanks to everyone who has already stopped by to connect with Ben Bonds, Tocia Johnson, and Mike Oslund. We've loved seeing familiar faces and meeting new friends in the community.

If you haven't made it by yet, swing by before we wrap. Whether you want to talk strategy, growth, or just catch up, we're here and want to keep the conversation going.

05/08/2026

It was a lot of work and a little play (maybe more than a little 😎) at the NRECA Connect Conference this week. Whether you caught one of the sessions, stopped by the booth, or just had a chuckle hanging with Carrie poolside, thank you for making it a great event! Here’s what we covered:

🖌️🎨Carrie’s session, More Than a New Coat of Paint: the Art of the Co-op Brand Refresh, explored why brand matters more than ever for co-ops.

🥇Nicole led a pre-conference session called "Winning the Long Game" with Pivot friends Karen Evangelisti of Claverack Rural Electric Cooperative and David Goodspeed of Oklahoma Electric Cooperative (and special thanks to Sooz for her help).

🎇🔊Annie co-led the Spark Session on Broadband.

Great work team! And glad to see you had (more than a little) fun, too.

Missed the event? No need to wait until next year! Give us a shout and let’s connect.
👉https://askpivot.com/get-in-touch/

05/07/2026

Thanks for making the NTCA - The Rural Broadband Association's Marketing & Sales Conference such a great event. Whether you caught one of our sessions, visited our booth, or just said hello, it was energizing to connect with so many talented people.

Here's what our team covered from the stage:
📊 Aaryn shared how to build data-driven campaigns that actually drive results—mapping the metrics your audience cares about and turning insights into action.

💸 Chelsea explored how value-added services deepen customer relationships and create real revenue growth opportunities without always chasing new business.

🤖Travis broke down the shift to generative AI search and what that means for your visibility on ChatGPT, Gemini, and beyond.

If any of this sparked an idea or left you with questions, let's keep talking. We can't wait to see you all again soon. 🧡

04/30/2026

When customer service training sticks, it changes how teams think.

We recently spent time in Olympia training Justin's team at Pioneer Telephone Company on customer service excellence. Justin reached out to say the class resonated, and now he's doubling down by sharing the key takeaways with the rest of his organization.

That's the kind of ripple effect we're after. Training that people want to implement across their entire team.

One insight from the session hit particularly hard: 70% of customers will stop doing business with a company due to poor customer service interactions. That statistic shifts how you think about every conversation your team has.

If you're looking to strengthen your customer service capabilities, let's connect. We'd be happy to bring this training to your organization. 💪🏼

04/22/2026

A great website starts with a great partnership. 🧡

"The Pivot website team was excellent to work with. They communicated clearly and consistently throughout the process and brought strong creativity to the project. The final website looks great, and we are very pleased with the end result." — Breanna Lombardino, United Fiber

Thank you, Breanna and the United Fiber team. We are so proud of what we built together.