Pivot Group

Pivot Group Pivot is broadband’s leading marketing and CX agency.

We collaborate with people who are doing meaningful work in the communities they serve, and we come alongside them to help their organizations grow and thrive.

We're at Fiber Broadband Association's Fiber Connect (booth #632), and the energy is fantastic. Big thanks to everyone ...
05/19/2026

We're at Fiber Broadband Association's Fiber Connect (booth #632), and the energy is fantastic. Big thanks to everyone who has already stopped by to connect with Ben Bonds, Tocia Johnson, and Mike Oslund. We've loved seeing familiar faces and meeting new friends in the community.

If you haven't made it by yet, swing by before we wrap. Whether you want to talk strategy, growth, or just catch up, we're here and want to keep the conversation going.

It was a lot of work and a little play (maybe more than a little 😎) at the NRECA Connect Conference this week. Whether y...
05/08/2026

It was a lot of work and a little play (maybe more than a little 😎) at the NRECA Connect Conference this week. Whether you caught one of the sessions, stopped by the booth, or just had a chuckle hanging with Carrie poolside, thank you for making it a great event! Here’s what we covered:

🖌️🎨Carrie’s session, More Than a New Coat of Paint: the Art of the Co-op Brand Refresh, explored why brand matters more than ever for co-ops.

🥇Nicole led a pre-conference session called "Winning the Long Game" with Pivot friends Karen Evangelisti of Claverack Rural Electric Cooperative and David Goodspeed of Oklahoma Electric Cooperative (and special thanks to Sooz for her help).

🎇🔊Annie co-led the Spark Session on Broadband.

Great work team! And glad to see you had (more than a little) fun, too.

Missed the event? No need to wait until next year! Give us a shout and let’s connect.
👉https://askpivot.com/get-in-touch/

Thanks for making the NTCA - The Rural Broadband Association's Marketing & Sales Conference such a great event. Whether ...
05/07/2026

Thanks for making the NTCA - The Rural Broadband Association's Marketing & Sales Conference such a great event. Whether you caught one of our sessions, visited our booth, or just said hello, it was energizing to connect with so many talented people.

Here's what our team covered from the stage:
📊 Aaryn shared how to build data-driven campaigns that actually drive results—mapping the metrics your audience cares about and turning insights into action.

💸 Chelsea explored how value-added services deepen customer relationships and create real revenue growth opportunities without always chasing new business.

🤖Travis broke down the shift to generative AI search and what that means for your visibility on ChatGPT, Gemini, and beyond.

If any of this sparked an idea or left you with questions, let's keep talking. We can't wait to see you all again soon. 🧡

When customer service training sticks, it changes how teams think.We recently spent time in Olympia training Justin's te...
04/30/2026

When customer service training sticks, it changes how teams think.

We recently spent time in Olympia training Justin's team at Pioneer Telephone Company on customer service excellence. Justin reached out to say the class resonated, and now he's doubling down by sharing the key takeaways with the rest of his organization.

That's the kind of ripple effect we're after. Training that people want to implement across their entire team.

One insight from the session hit particularly hard: 70% of customers will stop doing business with a company due to poor customer service interactions. That statistic shifts how you think about every conversation your team has.

If you're looking to strengthen your customer service capabilities, let's connect. We'd be happy to bring this training to your organization. 💪🏼

A great website starts with a great partnership. 🧡"The Pivot website team was excellent to work with. They communicated ...
04/22/2026

A great website starts with a great partnership. 🧡

"The Pivot website team was excellent to work with. They communicated clearly and consistently throughout the process and brought strong creativity to the project. The final website looks great, and we are very pleased with the end result." — Breanna Lombardino, United Fiber

Thank you, Breanna and the United Fiber team. We are so proud of what we built together.

Want to bring your community together this hockey postseason? Host a Pro Hockey Playoffs Challenge for your customers, m...
03/25/2026

Want to bring your community together this hockey postseason? Host a Pro Hockey Playoffs Challenge for your customers, members, and teams, and keep them engaged from the opening puck drop through to the final trophy. 🏆🏒

Learn more about Pick-It or sign up to host at http://pickitchallenge.com/

Big-box competitors have massive budgets. Cooperatives have something better.GVEC has been serving its community since ...
03/06/2026

Big-box competitors have massive budgets. Cooperatives have something better.

GVEC has been serving its community since 1938. First electricity. Then broadband. Now HVAC. The commitment has always been real. But their brand was not fully capturing the boldness, sophistication, and heart behind the work.

They did not need a new identity. They needed clarity and alignment.

We partnered with their leadership and internal team to sharpen their voice, modernize their positioning, and build a brand system that helps them show up consistently across every channel. One that turns “extreme customer service” into something customers can actually feel.

The result is a cohesive, future-ready brand that honors their history and strengthens their competitive position.

Their brand now matches the legacy behind it. ❤️

Read the full story here: https://askpivot.com/case-study/gvec/

💥 The Pivot crew is heading to Nashville, and we can’t wait to connect you at . Whether you want to talk brand position...
03/05/2026

💥 The Pivot crew is heading to Nashville, and we can’t wait to connect you at . Whether you want to talk brand positioning, member experience, digital performance, or settle the hot dog sandwich debate, we’re ready at booth #2151. See you there! 💥

March Mania is almost here, and the excitement is building!We’re locking in hosts now, with participant sign-ups opening...
03/03/2026

March Mania is almost here, and the excitement is building!

We’re locking in hosts now, with participant sign-ups opening closer to Selection Sunday. That means plenty of time to tease what’s coming and get people excited.

Pick your contest. Pick your prizes. We handle everything else.

Sign up to host today before the shot clock winds down: https://pickitchallenge.com/

And just like that, NTCA - The Rural Broadband Association's is a wrap. 🧡We’re leaving with full notebooks, stronger r...
02/25/2026

And just like that, NTCA - The Rural Broadband Association's is a wrap. 🧡

We’re leaving with full notebooks, stronger relationships, and a renewed belief in what this industry can accomplish when we work together. Rural broadband leaders are not just building networks. You’re building opportunity, connection, and long-term impact in your communities.

Thank you for the time, the conversations, and the candor.

If something we discussed sparked an idea, or if you want to dig deeper into branding, marketing, CX, or team alignment, our door is open. Let’s keep the momentum going.

Until next time, RTIME. 👋🏼

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7405 SW Tech Center Drive Ste 140
Tigard, OR
97223

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Tuesday 8am - 5pm
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