Letusrespond

12/07/2022

Jay Moreno's 25 years of marketing experience have taught him that personal connections drive sales. Replying to reviews, he believes, is a key piece to this puzzle, so his company is partnering with Let Us Respond. Read our conversation with Jay here:

The bottom line is, in a highly competitive marketplace, you want to have more positive reviews than your competition. Let Us Respond’s quick review responses and easy-to-use platform is helping us improve and grow our clients’ reputation.

07/07/2022

More than ever, customers prioritize reviews when deciding what to purchase. But many companies fail to prioritize review management. This means your business has a prime opportunity to get ahead by monitoring and responding to reviews.

Customers expect well-written positive and negative review responses. Having a review management strategy puts you ahead of the competition.

07/06/2022

Millennials and Gen Z now represent $44 billion in purchasing power — and they rely on reviews to make purchasing decisions. These digital natives scrutinize your review responses far more than older generations. Learn how your review responses can exceed their expectations.

Younger consumers, on average, turn to online reviews when making purchasing decisions. They are informed and do a lot of research about business hours, location and local activities.

02/06/2022

We’re excited to announce a new look and feel for the Shoppers’ View website, a change that will make it easier for brands and mystery shoppers alike to offer customers great experiences.

Shoppers’ View powers Let Us Respond and has partnered with businesses to improve their customer experience for more than 25 years. Services include audits, competitive intelligence, mystery shopping, customer satisfaction surveys and quality assurance auditing — all which help businesses define and achieve the best customer service possible.

Are you ready to learn how your customers really view your business? Let’s build a custom engagement plan that will help you better understand — and attract — customers. Learn how at shoppersview.com.

25/05/2022

53% of surveyed consumers expect businesses to respond to their review within one week, but not many companies meet this threshold consistently. More tips on how to reply to negative reviews here: https://www.letusrespond.com/use-negative-revews-for-customer-retention/

22/05/2022

Offering to communicate directly with a negative review writer may be all it takes to make them feel personally addressed.

Learn more ways to make the most of negative reviews—and improve customer retention: https://www.letusrespond.com/use-negative-revews-for-customer-retention/

20/05/2022

This is your opportunity to turn an angry customer into a delighted customer! Replying to a public review with this kind of offer also shows potential customers your brand is willing to go the extra mile. More tips here: https://www.letusrespond.com/use-negative-revews-for-customer-retention/

18/05/2022

Whatever the situation, acknowledge your mistake and explain that your team is working hard to fix it—and ensure it doesn’t happen again. Click to read more tips to retain customers through negative review response: https://www.letusrespond.com/use-negative-revews-for-customer-retention/

16/05/2022

When you receive a negative review, follow these 5 steps to help prevent a crisis. Learn how here: https://www.letusrespond.com/responding-to-reviews-can-prevent-a-crisis/

14/05/2022

Often, it's your company's response to a negative review that either saves the situation or causes it to escalate. Learn how responding to reviews can actually prevent crises before they start: https://www.letusrespond.com/responding-to-reviews-can-prevent-a-crisis/

12/05/2022

Understanding why customers leave negative reviews helps you respond with compassion, instead of seeing them only as personal attacks. Learn how to make the most of negative reviews and improve customer retention: https://www.letusrespond.com/use-negative-revews-for-customer-retention/

10/05/2022

A 2020 report from Fakespot found 30% of reviews across platforms were fake. How should this affect your review response strategy? Read our tips here: https://www.letusrespond.com/10-warning-signs-your-reviews-are-fake/