04/28/2022
AFTS Division
Status: Non-Exempt
General Responsibilities:
This position will interact with customers to provide information in response to inquiries about products
and services and to handle and resolve issues. This position will also be responsible for inside sales.
Specific Responsibilities:
Provide excellent customer service while helping customer determine their after-market parts
needs
Follow up on incoming customer request for quotes, part orders, order status, etc.
Solicit sales of new or additional services or products
Build strong relationships with customers and become their partner for spare parts
Complete necessary documents to facilitate international shipments (COI, SED, SLI)
Receive parts daily, working alongside stockroom coordinator to correctly document stock levels
Build knowledge of inventory and learn industrial equipment
Create sales programs to offer to our customers
Generate sales quotations, sales orders and shipping documents
Report daily sales at the end of each work day to the department lead and inform accounting
Solicit sales of new or additional services or products
Qualifications:
Two years minimum prior experience in customer service, sales or sales support
BS/BA degree, preferred
Technical/Mechanical understanding a plus
Strong attention to detail
Creative and idea-driven
Proficient with computers and software including Microsoft Office, Outlook, etc.
Have strong interpersonal and organizational skills with a focus on quality of work
Time management skills in a fast-paced environment
Excellent analytical and reporting skills
Competencies:
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at inappropriate
times.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related
documents.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions
to choose the most appropriate one.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does
not involve solving the problem, only recognizing there is a problem.
Oral Expression - The ability to communicate information and ideas in speaking so others willGeneral Responsibilities:
This position will interact with customers to provide information in response to inquiries about products
and services and to handle and resolve issues. This position will also be responsible for inside sales.
Specific Responsibilities:
Provide excellent customer service while helping customer determine their after-market parts
needs
Follow up on incoming customer request for quotes, part orders, order status, etc.
Solicit sales of new or additional services or products
Build strong relationships with customers and become their partner for spare parts.
Complete necessary documents to facilitate international shipments (COI, SED, SLI)
Receive parts daily, working alongside stockroom coordinator to correctly document stock levels
Build knowledge of inventory and learn industrial equipment
Create sales programs to offer to our customers
Generate sales quotations, sales orders and shipping documents
Report daily sales at the end of each work day to the department lead and inform accounting
Solicit sales of new or additional services or products
Qualifications:
Two years minimum prior experience in customer service, sales or sales support
BS/BA degree, preferred
Technical/Mechanical understanding a plus
Strong attention to detail
Creative and idea-driven
Proficient with computers and software including Microsoft Office, Outlook, etc.
Have strong interpersonal and organizational skills with a focus on quality of work
Time management skills in a fast-paced environment
Excellent analytical and reporting skills
Competencies:
Speaking - Talking to others to convey information effectively.
Active Listening - Giving full attention to what other people are saying, taking time to understand
the points being made, asking questions as appropriate, and not interrupting at inappropriate
times.
Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of
alternative solutions, conclusions or approaches to problems.
Reading Comprehension - Understanding written sentences and paragraphs in work related
documents.
Judgment and Decision Making - Considering the relative costs and benefits of potential actions
to choose the most appropriate one.
Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does
not involve solving the problem, only recognizing there is a problem.
Oral Expression - The ability to communicate information and ideas in speaking so others will
understand.
