The Web Works Group

08/22/2019

Do you know what kind of information is out there about your business? If you don’t, you need to find out. Let me help.
Comment below for assistance 👩🏻‍💻

08/22/2019

You know you need them. Find out how you can get them on autopilot. Ask me how 👩🏻‍💻

08/22/2019

Here's the thing. You have a small business and you have few and/or crappy reviews, why are you paying for ads?

😑🤷‍♀️

Get more reviews to build up your online rep, bury the bad stuff...THEN run ads.

Why you ask...

Because chances are, they see your ad, they google you, and then other people who offer the same service you provide will also pop-up. They may have better reviews than you and they have more.

You essentially just paid for your competitor to get your prospect. 🤦‍♀️

Need more reviews? Hit me up!

07/31/2019

My agency is looking for sales closers for a Reputation Marketing Service package my agency provides.
Someone with Sales experience preferred..in person or on the phone. Make $350 per sale. Commission based position.
Leads provided and training is also provided. Doesn't matter where you live.
But you must have access to a quiet workspace and time in the business day to make the calls.
Respond to this post and I will DM you.

07/16/2019

This is why you WANT an ORM Strategy

http://calendly.com/thewebworksgroup

to schedule a time to chat.

Get From 5 to 10 Reviews Every Week For As Low As $9 A Day!

07/02/2019

Think before you post 😎
Words matter.

06/28/2019

Do you have a B2B or B2C business that needs reviews and testimonials? If that is you..DM me. I can help you collect reviews and 4-5 star rating on Google, BBB or many other sites depending on your business.

Plus I help when you get a bad review.

06/27/2019

So peeps that own a business and gets reviews: Here's a tip....

A bad review pops up on Google that you deem fake or is a mistake. This happens to everyone eventually. This is what I recommend for that situation.

I would acknowledge that they had a horrible experience without taking any ownership of the fact that you may have been the one to deliver that service. Meaning you would say something like:

“Thank you for taking the time to let us know about your unfortunate experience. We strive to give all our patients an exceptional experience when they visit our offices. That being said, we have scoured our records and found no one with the name of the person who posted the review as a patient here. Please reach out to us at ###-###-###X so that we may assist in any way possible.”

Because you are reaching out to them but really taking no ownership of the horrible experience they claim to have had, it is still evident to people possibly reading this review and your response is that you are trying to help. It is also evident to the reader that this may be a fake review or the reviewer may have made a mistake and picked the wrong doctor to review.

Ignoring a review is not a good. NEVER IGNORE A BAD REVIEW. NEVER IGNORE A GOOD REVIEW. You always have to acknowledge every review good or bad. When it’s a bad one, make sure that your response is not accusatory and never insinuate that the review is fake or a disgruntled employee trying to make you look bad. That only makes YOU look bad and defensive which in many readers eyes = guilty. The way your word the response is very important. You want to come across as compassionate and not dismissive or combative.

NEVER ARGUE OR BELITTLE THE REVIEWER--EVER!! Inviting them off-line to resolve the situation by inviting them to call is always the best solution. With that being said, make sure you have the proper customer service process and script to handle complaints compassionately when they do take you up on a call to resolve the situation. Because if they feel that you didn't address their concerns, they will leave you another bad review on your attempt at customer service.

You can always appeal to Google. Sometimes they will remove the review sometimes they won't..but it wouldn't hurt to try. I have had some success in getting Google to remove a bad review. It isn’t easy and takes time and doesn’t always go your way. I'm in the 50/50 range.

Finally, get as many good reviews as possible to bury the one bad ones you will inevitable get. The more good reviews you have the less impactful one bad review will be to your score.

06/20/2019

https://www.linkedin.com/pulse/interested-know-your-competition-doesnt-yet-mary-anne-raymond/

The online marketing game is changed and your competition doesn’t even know about it. Reputation management has been around for such a long time but most don't understand the game changers that have just happened, because now it's all about reputation marketing.

06/19/2019

Hard to believe but it’s true. Clean up your online persona before paying for advertising or you’re just helping out your competitors.

DM me for a quick snapshot of where you rank amongst your competition.

06/19/2019

Know what people are saying about you and your business. DM me for a free snapshot on how you rate online. .