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Building Raving Fans

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Building Raving Fans

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We help you Build Raving Fans, in turn, creating Customers for Life.

We are “The Gratitude Company” and our proven strategies help contractors and home service companies harness the power of gratitude to generate referrals, repeat business and 5 star reviews on autopilot - book a growth session today! We help contractors and small business owners get clear on core values, implement systems for hiring / training and motivating teams and make more money - all while focusing on delivery Exceptional Customer Experiences. Our award winning software (included in our coaching programs or available separately) allows business owners to automatically and seamlessly obtain customer reviews on the platforms that matter most, market reviews, obtain referrals and more.

10/09/2026

One of the simplest ways to create a better customer experience?

𝗕𝗲 𝗽𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲.

Customers shouldn't have to chase your team for updates.

A simple message at the right time can prevent frustration and make people feel like they're being taken care of.

Customer experience doesn't always require something extraordinary.

Sometimes it means simply 𝗺𝗮𝗸𝗶𝗻𝗴 𝘁𝗵𝗶𝗻𝗴𝘀 𝗲𝗮𝘀𝗶𝗲𝗿.

Make it easy. Make it memorable. Make them a raving fan.

10/08/2026

Marketing isn't always about reaching more people.

Sometimes it's about becoming more memorable to the people who are already closest to your business.

Your customers.
Their neighbors.
Their friends.
Their community.

That's where relationships become growth.

10/07/2026

You paid to get them to your website.

They looked at your services.

Checked out your work.

Then left without calling or filling out a form.

That doesn’t mean they’re no longer interested.

They might be comparing contractors, talking it over with their spouse, or simply getting distracted.

So how do you get back in front of them?

📬 Meet Site to Mailbox™, part of Own the Block from Building Raving Fans.

It helps identify eligible anonymous website visitors (up to 50% +) and automatically sends them targeted direct mail.

From your website to their mailbox.

Another brand impression.
Another chance to build trust.
Another reason to take action.

You’ve already invested in getting their attention.

Give that investment another opportunity to produce a conversation.

Own a contracting, remodeling, or home service company?

DM us “MAILBOX” to learn how it could work for your business.

10/07/2026

Your best next customer may not be a stranger.

They might be the person living next door to someone you've already served.

Your customers have neighbors.
They have friends.
They have families.
They have communities.

And when you create an experience worth talking about, those relationships can become your next growth opportunity.

That's the thinking behind 𝗢𝘄𝗻 𝘁𝗵𝗲 𝗕𝗹𝗼𝗰𝗸.

We're helping businesses turn the customers they already have into opportunities to build visibility, trust, and connection in the neighborhoods they already serve.

𝗦𝘁𝗮𝗿𝘁 𝘄𝗵𝗲𝗿𝗲 𝘆𝗼𝘂 𝗮𝗹𝗿𝗲𝗮𝗱𝘆 𝘄𝗶𝗻.

10/06/2026

Yesterday was all about reflecting, learning, and looking ahead. 💙

Our Weekly Team Meeting gave us a chance to celebrate the wins from Q3, talk honestly about the challenges and friction points we faced, and get clear on what needs our attention as we move into Q4.

The goal isn’t just to look back; it’s to take what we learned and use it to move forward with greater clarity and purpose.

Align → Prioritize → Solve → Execute.

Here’s to stronger alignment, better ex*****on, and creating even more Raving Fans in Q4. 🚀

Same mission. Greater impact.

10/06/2026

If you’re investing in customer appreciation, stop asking:

“What’s the least expensive thing I can send?”

And start asking:

“What’s the experience I want my customer to have when they receive it?”

Because there’s a BIG difference.

A gift isn’t just a transaction.

It’s a touchpoint with your brand.

It communicates something.

It can say, “We checked the box. We sent you something.”

Or it can say, “We thought about you. We appreciate you. Your business matters to us.”

And THAT is the difference between customer appreciation as an expense and customer appreciation as an investment.

We’re not trying to save three or four bucks on a gift if it means sacrificing the experience.

We’re trying to create a moment.

A moment where your customer opens something and thinks:

“Wow…they actually thought about me.”

Because those moments strengthen relationships.

And stronger relationships lead to more referrals, more repeat business, more five-star reviews…

and ultimately, more Raving Fans.

So don’t optimize your customer appreciation strategy around cost per gift.

Optimize it around impact per customer.

Building Raving Fans
The Relationship Marketing Experts

10/05/2026

One new customer can be the beginning of something much bigger.

The home you just won isn’t the only opportunity on that street. The surrounding neighborhood is filled with homeowners who are already seeing your trucks, your crews, and your work.

The question is: 𝗔𝗿𝗲 𝘆𝗼𝘂 𝗱𝗼𝗶𝗻𝗴 𝗮𝗻𝘆𝘁𝗵𝗶𝗻𝗴 𝘁𝗼 𝗺𝗮𝗸𝗲 𝘀𝘂𝗿𝗲 𝘁𝗵𝗲𝘆 𝗿𝗲𝗺𝗲𝗺𝗯𝗲𝗿 𝘆𝗼𝘂𝗿 𝗻𝗮𝗺𝗲?

The right strategy turns a single project into local visibility, conversations, and future opportunities.

That’s how you stop being just another contractor working in the neighborhood and start becoming the contractor people know.

10/02/2026

A customer gift can be forgotten in a few days.

The experience behind it can stay with someone for years.

When a client receives something thoughtful and unexpected, it can reinforce a feeling that no invoice or follow-up email can create:

“𝗧𝗵𝗲𝘆 𝗴𝗲𝗻𝘂𝗶𝗻𝗲𝗹𝘆 𝘃𝗮𝗹𝘂𝗲 𝗺𝘆 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀.”

That feeling matters.

Because the goal of customer appreciation isn’t simply to send something; it’s to create moments people remember and relationships they want to continue.

That’s how appreciation becomes more than a gesture. It becomes part of the customer experience.

10/01/2026

What if your next customer was already a few houses away?

Every project you complete creates visibility, credibility, and an opportunity to build relationships with the surrounding neighborhood.

The businesses that know how to turn one job into momentum can create a much bigger impact from the marketing they’re already doing.

That’s the thinking behind 𝗢𝘄𝗻 𝘁𝗵𝗲 𝗕𝗹𝗼𝗰𝗸.

Watch the video to see how you can turn the neighborhoods you’re already working in into your next growth opportunity.

09/30/2026

𝗤𝘂𝗶𝗰𝗸 𝗧𝗶𝗽: 𝗗𝗼𝗻'𝘁 𝘄𝗮𝗶𝘁 𝘄𝗲𝗲𝗸𝘀 𝘁𝗼 𝗮𝘀𝗸 𝗳𝗼𝗿 𝘁𝗵𝗲 𝗿𝗲𝘃𝗶𝗲𝘄. ⭐

If your client just had a great experience, that's the moment to ask.

Think about the timing:

✅ Project is complete
✅ Client is happy
✅ The win is fresh
✅ Your team has just delivered on its promise

That's when a review request feels natural.

Waiting weeks or months makes it easier for the moment to pass and for the client to forget the details of the experience.

𝗔𝘀𝗸 𝗿𝗶𝗴𝗵𝘁 𝗮𝗳𝘁𝗲𝗿 𝘁𝗵𝗲 𝘄𝗶𝗻. 𝗠𝗮𝗸𝗲 𝗶𝘁 𝗲𝗮𝘀𝘆.

It's not pushy when the timing is right.

Address

1525 S. Tamiami Trail #603-D
Venice, FL
34285

Opening Hours

Monday	9am - 5pm
Tuesday	9am - 5pm
Wednesday	9am - 5pm
Thursday	9am - 5pm
Friday	9am - 5pm

Website

https://buildingravingfans.com/

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Building Raving Fans

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