11/19/2022
WHY STORIES IN YOUR CUSTOMER’S MIND MATTER.
I was talking with one of my mentors recently and told her just how much I’ve learned from her. She’s had a tremendous impact on my business – the way I run my agency – the effectiveness of my ad campaigns….
One of the most important things she taught me is just how important beliefs are – even in business (where we’re conditioned to think they don’t or shouldn’t matter because they’re “other people’s” personal business).
But in reality – knowing the beliefs of your ideal customers – your potential clients – your current clients – cannot be understated. And here’s why….
When it comes to business, BELIEFS make up the 3 core reasons customers or clients WON’T buy from you:
✅ They don’t BELIEVE in the product or service
✅ They don’t BELIEVE in YOU.
✅ They don’t BELIEVE in themselves.
A big part of our success is making them believe. So, how do we do that in a genuine and authentic way?
⭐️ We meet them where they’re at (addressing their concerns and thoughts about what’s possible)
⭐️ We’re open about who we are (by regularly showing up and being open and honest)
⭐️ We regularly share the results of our work with them.
In my work, I try to regularly ask “how do you feel? How does that sound?” or similar questions to get them to share their beliefs with me.
Think about it….
If you don’t know what your client is thinking – then you can’t help them!
🧠 The stories in their mind matter!
👍 Some clients will tell you – it’s in their nature and personality to be open.
👎 But some clients will NOT tell you.
They’ll stay quiet about their worries and they'll keep things bottled inside.
👹 So while you may think things are going great – they’re having worries and hesitations. This can be the kiss of death…..as they’re quietly giving up on you, themselves, or their product!
Nothing is more important to your success, and theirs, than making open communication a part of your SOPs. While it can be scary to ask your clients how things are going – I’ve learned it can make or break relationships and contribute to long-term, healthy ones.
The long-term clients I’ve retained over time are – without a doubt – the ones with whom I’ve kept open lines of communication with (and those who are willing to be honest with me when I ask!).
If you’re still reading – I really hope this post has been helpful for you. It’s been key in transforming my business!