08/24/2015
Quality. Are you getting the most out of your designs or printing?
https://hbr.org/1987/11/competing-on-the-eight-dimensions-of-quality
U.S. managers know that they have to improve the quality of their products because, alas, U.S. consumers have told them so. A survey in 1981 reported that nearly 50% of U.S. consumers believed that the quality of U.S. products had dropped during the previous five years; more recent surveys have foun…
