04/19/2021
Company Description
LAE Consulting Inc. entered the Southeastern Wisconsin market in September of 2017. Since its arrival it has successfully hit multiple targets given by its client while maintaining one of the highest qualities seen to date. We are known for long term New Customer Acquisition on behalf of our clients and pride ourselves in our ability to exceed our client’s expectations. It is because of this quality that we have recently been given the task of becoming an expansion office designed to replicate our results not only just over the state of Wisconsin but also into the entire Midwest Region. We take pride in all aspects of our business including but not limited to our Career Development and Management Training.
We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.
Responsibilities
• Receive and resolve, within established guidelines, customer issues, questions and concerns.
• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.
• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.
• Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.
• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.
• Perform other duties and responsibilities as required or requested by management