05/09/2026
News this week about a major cyberattack disrupting a widely used education technology platform is another reminder that a data breach, service outage or operational failure can quickly become more than an internal problem. It can become a communications challenge.
When customers, employees, partners, students, families, clients or the public are affected, people want clear answers: What happened? Who is impacted? What is being done? What should they do next? When will there be another update?
In a crisis, silence creates uncertainty. Confusing messages create frustration. Delayed communication can weaken trust.
That is why businesses and organizations need crisis communications plans before they need them.
At Dennis PR Group, we help organizations prepare clear messaging, coordinate response protocols, communicate with key audiences and protect credibility when the pressure is high.
The best time to strengthen crisis communications is before the crisis happens.
What should every organization have ready before an issue becomes public? Ron Dresner Dennis PR Group