02/08/2023
job advertisement ( onboarding specialist) for Jisr company
About Jisr:
Jisr HR is a tech-driven HR and Payroll automation software, targeting Saudi-based companies. Its mission is focused on making HR and Payroll management easier than ever through integrating different HR modules in a comprehensive, seamlessly efficient and easy-to-use software.
Our vision is to become the leading HR and Payroll Solution in the MENA region.
Why Explore a Career at Jisr HR
At Jisr HR, We're on a mission to make the work life simpler, more pleasant and more productive for everyone, employees and managers.
This mission starts with our own team.
We're building a strong and diverse team of competent, creative and committed people who want to be a part of something impactful.
Our employees are not company assets, they are the company itself, and the most defining factor of its success. We know this for sure: if we want to be the best, we have to hire the best. Hence, we strive to provide the best value to our team by offering competitive packages in the market and relevant to the countries in which we operate. We achieve this through:
Position Overview:
As an onboarding specialist, you will play a crucial role in ensuring a smooth transition for our clients as they enter their HR information into our platform. You will be responsible for providing exceptional customer service, guiding clients through the onboarding process, and ensuring all necessary data is accurately entered.
Your technical aptitude, communication skills, and attention to detail will be vital in achieving client satisfaction and driving the successful adoption of our software.
Key Responsibilities:
• Serve as the primary point of contact for clients during the onboarding process, providing guidance and support.
• Assist clients in entering and validating their HR data into our platform, ensuring accuracy and completeness.
• Conduct training sessions and presentations for clients, both in-person and remotely, to facilitate their understanding and effective use of our software.
• Collaborate with cross-functional teams, including sales, product, and customer support, to address client needs and resolve issues.
• Troubleshoot and problem-solve technical and functional challenges that clients may encounter during the onboarding process.
• Maintain detailed documentation of client interactions, issues, and resolutions to ensure efficient knowledge sharing within the team.
• Continuously identify opportunities to improve the onboarding process, client experience, and overall product usability.
• Stay updated on industry trends, best practices, and advancements in HR technology to provide proactive guidance to clients.
Qualifications and Skills:
• Bachelor's degree in a relevant field or equivalent practical experience.
• Proven experience in a customer-facing role, preferably in software implementation or customer support.
• Strong technical aptitude with the ability to quickly learn and understand software systems.
• Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to clients of varying technical backgrounds.
• Demonstrated customer service orientation with a focus on building strong client relationships and exceeding expectations.
• Exceptional organizational skills and attention to detail to ensure accurate data entry and documentation.
• Strong problem-solving ability with the capacity to analyze issues and provide effective solutions.
• Experience delivering training sessions or presentations to individuals or groups.
• Ability to work collaboratively in a team environment, supporting colleagues and sharing knowledge.
• Proficiency in using productivity tools such as Microsoft Office or Google Workspace.
Notes:
* The applicant must pass the admission test and personal interview.
The deadline for submission is Friday, 11/July/2023
Those wishing to apply for the position should fill out the following form:
Access Google Forms with a personal Google account or Google Workspace account (for business use).
