13/06/2021
If you’re selling products online, you probably know that you need good online advertising, but did you know that you won’t get the most out of the ads without a high converting landing page or e-commerce store?
Conversion rate (the percentage of people who buy, having visited the site) is a very important metric too look at, and small increases in conversion rate can result in big returns.
To optimise conversion rate, you need to look at how it is composed. According to the Mark and Ian Hammersley in their acclaimed book Ultimate Guide To E-commerce – 7 Unexpected KPIs: “11% of visitors will add a product to their basket. Of that 11%, 55% will proceed to checkout. Of that 55%, 84% will place an order.”
So, with Enhanced Ecommerce tracking for Google Analytics installed on your website, you can dig into these three metrics.
If your add to cart percentage is much lower that 11% - look at how you can make your landing pages more appealing, and provide more variety, highlighting your best sellers. Remember most of your landings are probably on product and category pages, so they might miss special offers and benefits featured on your home page.
A low checkout rate could mean that people are finding better value at your competitors, so you need to look at offers and pricing.
A low purchase rate could mean an issue with your payment or shopping methods.
By analysing each of these metrics you can move the dial on your conversion rate and ensure you get the best return on your ad spend.