28/08/2026
Every booking should send four messages. Confirmation straight away, a reminder the day before, a follow-up afterwards, and a review request while it's fresh.
Most businesses send none of them. Not because they don't want to — because there's no time to sit and message people on a busy Tuesday.
The reminder is the one worth starting with. Costs nothing, and it's the single cheapest way to cut no-shows.
Comment "BOOKING" and I'll send you more info.