Primrose Recruitment & Staffing Solution

Primrose Recruitment & Staffing Solution Call Center/Telemarketers
Our Company provides a clear understanding of the call center agent's role

14/05/2021

Overall Purpose of the Role: The purpose of the role of the call centre agent is to telephonically attend to customer queries in an inbound call centre environment. Experience and Skills Required: 1 to 2 years Banking Call Centre experience essential Debit Card, credit card, personal loans and eCommerce experience non-negotiable SME Experience – Merchant Bank and Acquiring SME Experience – Issuing Bank and Issuer Verbal and written communication skills Excellent listening skills Problem analysis and problem solving Attention to detail Organisational skills Ability to work under pressure in an ever-changing environment . High level of confidentiality and integrity and ability to remain professional at all times Ability to function under pressure and maintain a positive can- do attitude Self-motivated, takes responsibility and has a sense of pride in their work Ability to work independently and in a team Customer centric orientation Resilience Other Requirements: Must be available to work rotational shifts, weekends and public holidays Must be credit, criminal clear Have a valid matric. To apply WhatsApp your NAME and AGE to O63 150 4179 or call our HR. Manager directly on +27 71 724 4384

12/05/2021

We need people who are enthusiastic to work and make Excellent Results this season Great personality, hard working and potential to deal with different categories of people.
Grade 11.Stand a chance to work in our lucrative Company providing Both Basic Salary and Uncapped Commissions.
No experience needed as training will be provided.
Here are the obligations / Duties:
Answering calls as obliged by the managers
Attending to company conferences when need be
Responding to clients inquiries
Administration work.
Recording clients on company's data base Etc.
skills & Education
Must be fluent in English
Good Communication skills
CALL OR WHATSAPP 063 150 4179

12/05/2021

Our Company anticipates recruiting Call Centre Agents for New Developments. We Basically Require Candidates with Good English - Spoken, and familiar with Team Work.
Good Personality, Energetic and Ambitious to grow and learn new things.
Educational Requirements.
Metric or Grade 11.
Key Results Areas include:
Represent the customer to the rest of the business - Customer Advocate.
Handle client queries and other inquiries
Assisting clients with queries.
Resolving complaints.
Updating clients information
Experience is Not a Must. Job Training will be conducted.
CALL OR WHATSAPP US ON 0631504179

06/05/2021

We are recruiting Call Centre Agents on Contract. Role Description Responsible for intimating Inbound calls correctly and accurately. Responsible for managing all telephonic queries in a professional and efficient manner. Responsible for contacting appropriate parties for outstanding documentation to process claims. Responsible for managing overflow inbound telephonic calls received in a professional and efficient manner. Responsible for confirming the status of the policy on CADi i.e. the policy is active and premiums up to date. Responsible to check whether the policy holder has any other policies administered and if so, advise the relevant department of a claim received. Proactively escalate all urgent issues and/or queries to the Claims Manager. Responsible for Ad hoc administrative tasks relating to Claims Policy. Most important competencies required for the Role Knowledge, Skills and Behaviors Excellent telephonic communication skills Excellent Administration skills. Good understanding of the claims processing process. Knowledge relating to the specialist technical nature of the claim. Good communication skills, both written and verbal. Good understanding of CADi. MS Office Skills. High levels of attention to detail to ensure accuracy and completeness. Ability to apply judgement and tact when providing explanations. Ability to manage policy holder expectations. Ability to work independently and demonstrate initiative. Team orientation. Committed to team goals, targets and objectives. Good organisational and time management skills. Able to plan and prioritize in order to meet deadlines. Results focused. Quality Orientation. Customer service orientation. Integrity. Empathetic, patient and tolerant. Diplomatic and mindful of impact. Cross cultural awareness. Assertive and confident. Education Experience Matric. At least 3 years previous, relevant work experience in administration or insurance administration is required. FAIS qualification would be an advantage. Previous experience working in a Inbound Call Centre environment would be especially valuable

06/05/2021

Our client a Well Established Organisation is seeking the services of an Outbound Call Centre Agent. MIN REQUIREMENTS • Must be able to speak English and Afrikaans Fluently • Excellent telephone etiquette • Must have an outgoing personality • Must be well spoken • Must be young and energetic • Must be Client and customer service focused • Strong people skills • Must be able to build good relationships with clients The company offers growth and training to the successful candidate. With the potential to become an account manager in future. To apply WhatsApp your NAME and AGE to 063 150 4179

06/05/2021

We are seeking the services of a inbound call centre agent We have a great opportunity to join our dynamic and fast growing team for an Inbound and outbound Call Centre. Description of responsibilities Responding to and answering emails Responding to and answering incoming calls Identifying customer requirements Responsible for attending to logged queries on relevant systems Query escalations with customers 3rd parties Team player Attention to detail Friendly disposition Good telephone manner Customer service orientated No Experience candidates Are Free to Apply. Induction Training will be provided. Undergo our Five day Call Centre Training and get an opportunity to work for out top cooperate call centres in Johannesburg. You must be willing and eager to learn. Good basic plus Commission and Incentives. You will have an opportunity to work for top Car track, Top Insurance and Banking campaigns. Finish and pass the training and you will be placed at work immediately. Requirements Grade 10 12. Fully bilingual in English. With or Without Experience. You will undergo Call Centre Training with us first. You must be willing to earn a minimum basic salary from R6500 and upwards. To apply WhatsApp your NAME and AGE to O63 150 4179

28/04/2021

This is a fantastic opportunity to join a forward thinking, innovative and progressive business in the local area. This role will offer you training, development and career progression!
Responsibilities
• To provide technical support
• Handle supplier questions and complaints
• Spot an opportunity to up-sell services
• Correctly identifying products or services required
• Answering a high number of calls
• Handle service problems politely and efficiently
• Understand company products and services
Personal Attributes
• Excellent communication skills
• Excellent computer skills
• Customer service experience in a fast paced high volume environment not essential as training will be provided
• Quick thinker and learner
• Excellent telephone manner
• Ability to deal with difficult calls effectively

23/04/2021

Call Center Agent Job Duties
Obtains client information by answering telephone calls interviewing clients verifying information.
Determines eligibility by comparing client information to requirements.
Establishes policies by entering client information confirming pricing.
Informs clients by explaining procedures answering questions providing information.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines recommending improved procedures.
Updates job knowledge by studying new product descriptions participating in educational opportunities.
Accomplishes sales and organization mission by completing related results as needed. To apply WhatsApp 063 150 4179

Please respect the restrictions of the President and the government at large... We can beat this virus 😉
13/07/2020

Please respect the restrictions of the President and the government at large... We can beat this virus 😉

Stay home and be safe
13/07/2020

Stay home and be safe

New logo for Primrose R & S Solution (Pty)Ltd
01/07/2020

New logo for Primrose R & S Solution (Pty)Ltd

What are Inbound and Outbound call centers?Want to know which kind of BPO your company is looking for? Not sure about wh...
30/06/2020

What are Inbound and Outbound call centers?

Want to know which kind of BPO your company is looking for? Not sure about which BPO is the right choice? Want to know the difference between an inbound and an outbound call centre?

Inbound BPO Call Centre

An inbound call centre is there to see to the majority of your incoming calls. It basically means that your customers or potential customers will be phoning you for business or information about your company instead of the other way around.

Most inbound call centres revolve around customer service. Existing clients and new customers will call into these types of call centres whenever they are in need of assistance with a service or a product that the inbound call centre specializes in. For example, if you are having trouble with your Cell C account or need more information about your Standard Bank credit card and can’t make it to a branch, you can call in and get the information you are looking for from trained professional call centre agents hired by the company.

On the other side, an outbound call centre is the exact opposite of an inbound call centre. At an outbound call centre, you will find professional call centre agents who are making calls to new potential customers and existing clients instead of receiving them. It is here that outbound call centre agents will be focused mainly on sales. Usually, when call centre agents are making phone calls out of the call centre they are working on a focused list of customers that are both new and existing that they would like to get in touch with so as to pitch them a new product or to find out if they might be interested in an upgrade on an existing deal. Most of the time, when call centre agents are calling out from the call centre, this means that they are targeting their list of customers and potential customers for a sale.



Outbound BPO Call Centre

Outbound call centres are more orientated towards personalized marketing and sales. Outbound call centre agent calls will streamline the process of finding new customers for the business and save companies a lot of time and effort to achieve their sales goals. As they have to maintain the data of the customers who ask for call backs or may be busy at the time of calling, the companies that hire them will have very little administration to do on their own end. Around 90% of the customers who show a valid interest will go outdated if proper outsourcing is not provided.

For companies of all sizes, big or small, growth is important and it highly important that they use their resources correctly when developing their core competencies. Wasting manpower and time doing jobs which can easily be outsourced to trained professionals at an affordable price is not a good practice.

Many companies now-a-days prefer to use an inbound and outbound call centre to save themselves time and money.

Address

12 Kruis Street,, Factor House, Office 315
Johannesburg
2001

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday 09:00 - 17:00

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