MRM Support

MRM Support Product & pricing alone cannot differentiate a company from competitors in modern economies.

MRM Support was formed in 1995 to grow clients' customer loyalty and market share through our Customer Satisfaction Index projects, run on CATI (Computer-Aided-Telephone-Interviewing) methodology. We focus on measuring customer impact at interaction level, so that companies manage their customers' experience and perceptions. The CSI measurements compliment financial and operational reports to effe

ctively manage the company. By growing customer loyalty and perceptions, a company can incorporate CSI to gain market share in their industry.

Gain deeper customer understanding and get practical ways to improve the profit and retention of profits through practic...
28/09/2021

Gain deeper customer understanding and get practical ways to improve the profit and retention of profits through practical insights.

[email protected]

'reBack!

Needing real-time and continuous customer feedback while ensuring representative results for unbiased decision-making.Cu...
02/07/2021

Needing real-time and continuous customer feedback while ensuring representative results for unbiased decision-making.

Customer feedback management, real-time solutions.
Stay connected and in touch with your customers.

We do it all inhouse.

www.lowdefy.com
www.mrmtech.co.za

We capture and analyze feedback, predict customer behaviour and create meaningful experiences that keep your customers w...
30/06/2021

We capture and analyze feedback, predict customer behaviour and create meaningful experiences that keep your customers wanting more.

MRM Support helps you drive loyalty at every point along the customer journey.

Talk to an expert hello@mrmsupport

Increase revenue by increasing your customer experience experienced. How....? By increased sales through word of mouth, ...
29/06/2021

Increase revenue by increasing your customer experience experienced.
How....? By increased sales through word of mouth, saved revenue due to decreased churn and more frequent purchases by happy repeat customers within the same financial year.

Get in touch with us today
[email protected]

When your employees are engaged, you will see better overall performance because they will be more attentive, focused, a...
25/06/2021

When your employees are engaged, you will see better overall performance because they will be more attentive, focused, and productive.
We can help you boost employee engagement.
We design anonymous surveys that can be easily completed from any device and curate beautiful, bespoke, scalable reporting.

We are the experts!

Your employees' experience will impact the customer service experienced. No matter how brilliant your product is, your e...
23/06/2021

Your employees' experience will impact the customer service experienced. No matter how brilliant your product is, your employees are the ones delivering it.
Measure your employee engagement, improve work conditions and in turn, gain loyal, happy customers.
We are the experts in Employee Experience (EX).
Book an online consultation today
[email protected]

Real-time close the loop management. Turn detractors into promoters by immediately alerting the right person or team to ...
14/06/2021

Real-time close the loop management. Turn detractors into promoters by immediately alerting the right person or team to respond to customer feedback.

Take control of how you interact with your customers!Improve interactions between your business and your customers, from...
11/06/2021

Take control of how you interact with your customers!
Improve interactions between your business and your customers, from your customer's perspective.
Let us help you build customer loyalty and create positive word of mouth.
Contact us today.

It is vital to keep an eye on your company's performance.Delighted customers drive growth. They transact more, spend mor...
09/06/2021

It is vital to keep an eye on your company's performance.
Delighted customers drive growth. They transact more, spend more, and promote your brand. Unhappy customers defect as soon as possible; worse, they bad-mouth you and deter business.
To estimate how you’ll fare tomorrow, you need to know how your customers feel about you today.
We are the experts in monitoring, managing and improving Customer Experience.
[email protected]

Our Close the Loop tool allows a world of real-time and continuous customer feedback and for the escalation loop to be c...
27/05/2021

Our Close the Loop tool allows a world of real-time and continuous customer feedback and for the escalation loop to be closed.
Comprehensive feedback management capabilities for every interaction and touchpoint
Real-Time is the Right Time!
Get in touch with us for more information
[email protected]

Create promoters through improved experiences.Understand which experiences are creating promoters, indifferent customers...
24/05/2021

Create promoters through improved experiences.
Understand which experiences are creating promoters, indifferent customers, and detractors – and drive your company to act. You can dig into the “why” behind the NPS score, prioritize investment, and distribute actionable data across your company to drive engagement and improvement.
We are the experts in Customer Experience Research.
Contact us today for some guidance.

21/05/2021

Happy customers = Growth.
They transact more often, spend more, cost less to serve, and promote your organisation to others.
Truly understanding your customer, and empowering your teams with this information, allows you to take the actions needed to delight customers, build loyalty, and focus on the things that matter to help your business grow.
[email protected]

Address

203 Beyers Naude Drive, Northcliff Office Park 15
Johannesburg
2195

Opening Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00

Telephone

+27114763932

Website

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