Aipa Consult

12/10/2022

Do you know your google search rankings have a great impact on the profitability of your business?
Let us make your business rank top 🔝 of your competitors.
We offer
❇️ Website setup and optimization
❇️ Social Media Marketing
❇️ Google raking optimization.

03/03/2020

It’s not knowledge that gets you what you want. It’s putting that knowledge in action that keeps you on your path to great success.

28/10/2019

COMFORT ZONE.

Get out of your comfort zone and you will thank me later. A comfort zone is not a universal fixed. It may be a state of mind, a House, a Village, Town , City or a Country. Stepping out to face the odds is a giant step. Just reflect.

Happy new week.

05/08/2019

HAPPY FOUNDER'S DAY TO US ALL

24/06/2019

Rule number 8 of Customers Service

BE AN ACTOR

Acting skills is a necessary factor when it comes to satisfactory customer service.

Sometimes you’re going to come across people that you’ll never be able to make happy.

Situations outside of your control (they had a terrible day, or they are just a natural-born complainer) will sometimes creep into your usual support routine, and you’ll be greeted with those “barnacle” customers that seem to want nothing else but to pull you down.

Every great customer service representative will have those basic acting skills necessary to maintain their usual cheery persona in spite of dealing with people who may be just plain grumpy.

We wish you a productive week.

19/06/2019

Rule number 7 of Customers Service

APPRECIATION

Appreciate the Customers

Too many managers and owners of businesses tend to ignore the fact that businesses exist because of customers, that the customer is the blood line of the business and should be treated with love and care.
Yes, you might have a hotline that is ready to receive the complaints from customers but that is not enough.
One will see businesses with slogans CUSTOMERS COME FIRST, is it true especially in Africa? That slogan will be put to test.
Most at times when customers see such slogans, they tend to believe that it is true, but you must prove so.
For that, if a customer comes in person, you must show hospitality, explain how a given product function and even show how happy you are to have them bought the product.

17/06/2019

Rule number 6 of Customers Service

BE EMPATHETIC

Practice empathy.

The world is increasingly becoming impersonal where people no longer have a sense of sympathy for one another.

Empathy has become a competitive advantage for anyone and company that can attach the human factor to its service experiences.

Any company that has the culture of apathy is likely to struggle acquiring new customers and maintaining the existing ones.

Customer Service agents must master the lost art of EMPATHY in order to deliver effective customer service.
They should practice the art of putting themselves in to the shoes of the customers they serve.
You will be sure your, customers will appreciate them for it.

We wish you a successful week.

14/06/2019

More grease to your elbows 😍😍

Twenty young ambitious teenagers have stepped into the corridors of inventors after they successfully built their own four-seater aircraft to fly across Africa.

14/06/2019

Rule number 5 of Customers Service

LISTEN not HEAR

Listen to customers and share their feedback with other departments.

Interact with customers by asking relevant questions concerning your product and service offering.

The more you know about your customers and their needs, the more you can use their responses as an asset to better serve both your company and your customers.

Some amazing products and services are developed through capitalising on the feedbacks from clients.
As a start up, pay close attention to customers feedback to better evolve into a giant that you have planned to be.

We wish you a blissful weekend.

13/06/2019

Rule number 4 of Customers Service

BE A HUMAN

Don’t be a Machine.

Do you know about 80% of customers believe it takes too long to reach a live service personnel?
Do you also know that customers wants their inquiries attended to by someone who can empathize with them?
Show your customers you are not a robot respond to them in the most friendly manner as possible

Encourage employees to add human touch to customers inquiries.

Service personnel can fill the quiet time when they need to pull up account information by asking customers how their day is going, how the weather is or who their favorite sports teams are — basically anything that adds a personal, friendly face to your support operations.

12/06/2019

Rule number 3 of Customers Service

TEAMWORK

Support customers as a TEAM.

Just like any TEAM SPORT, Customer service is a team sport ,it's not just a preserve for your customer support department . Customer Service is a collective responsibility of every member of the company from the security officers, sanitation officers through to the CEO.
Train every employee on the best customer service practices so to better serve clients. Sure, you’ll want to pass highly technical cases to the experts, but everyone needs to be able to help out.