27/05/2020
Social Distancing has prevented direct customer contact, destroying the customer experience... or has it really? As businesses scrambled to embrace social distancing whilst keeping transactions going, a hands-off customer approach seemed necessary, despite the damage to the transaction experience. Does this mean we forget about the customer experience for now? Do so at your peril, I say. Markets are facing a huge amount of turmoil and confusion as the implications and results of the COVID-19 pandemic are played out in everyday lives. [ 2,219 more words ]
Social Distancing has prevented direct customer contact, destroying the customer experience… or has it really? As businesses scrambled to embrace social distancing whilst keeping transactions…