Ramakutoane Holdings

Ramakutoane Holdings RH-L Specialise in:Market Research Survey,Training & Facilitation(skill development),Farming project Propel your brand further, faster with world class design.

Our specialised creative team offers a variety of services ranging from Events management, Brand Designing, sales promotions, and skills development to our clients. with all the skills and knowledge our team has, we are successfully confident to execute all our clients needs to the fullest. Our methodical process is:

• We Listen.
• We Research.
• We Collaborate.
• We Deliver

We work closely wit

h you to develop precisely what you need. It takes many tools to build strong relationships. Check out our impressive array of marketing services for yourself. And then we can start building a very productive relationship with you.

30/10/2019

Calling all call centre TEAM LEADERS TO START IMMEDIATELY, have you managed a team within a call centre environment? Must be able to manage a team of learners and produce or reach target monthly. Below is a list of some important roles a team leader must often take on:

• Develop a strategy the team will use to reach its goal
• Provide any training that team members need
• Communicate clear instructions to team members
• Listen to team members' feedback
• Monitor team members' participation to ensure the training provided is being put into use, and also to see if any additional training is needed
• Manage the flow of day-to-day operations
• Create reports to update the company on the team's progress
• Distribute reports to the appropriate personnel

Requirements & Duties
• Complete Appraisals for team
• Adherence to schedule monitoring
• Attend different meetings and training
• Complete productivity monitoring of team
• Monitor daily stats to ensure control
• Monitor sickness, attendance and Leave planning
• Review prior day's stats and plan recovery/changes as necessary
• Spot Check calls and documentation
• Complete QA Call Coaching feedback to management
• Review analysis for team's cases
• Chair team meetings and Check delegation reports
• Prepare Roadmap meetings
• Check CSI Reporting and analysis of improvement areas
• Completion of probationary reviews for all new starts
• Develop and implement monthly incentives to achieve objectives
• Produce QOS reports
• Quality checking and Assignment of cases of every team member
• Quality feedback and development meetings.

Desired Skills
• Report writing and Intermediate or Advance with office
• Query resolution and Customer service skills/experience
• Identify service improvement and Develop service improvement
• Implement service improvement
• Adhere to customer care policies and procedures
• Analysis of service failures and Implement sustainable solutions
• Extensive call centre experience
• Manage speedy and timely complaint resolution
• Follow up and Escalations
• Team Leader Skills and Qualifications:
• Team Leadership Experience and Leadership Skills
• Strong Oral and Written Communication Skills
• Motivational Skills and Results-Oriented
• Employee Training Experience and Interviewing Skills
• Sales Skills
• Self-Motivation and Strong Relationship Building

Please send your CV to: [email protected]

03/10/2019
03/10/2019

Is debt keeping u up at night? Well we know what u going through, how it feels & you don't have to lose self worth over debt. Join Robbie Cairncross as he shares his experience and methods used to overcome debt & grow wealth.

01/10/2019

Can you put a price at being in Debt or Unhealthy? If no: The Health Symposium is for you.Wattsapp:0672118360
For more info.

Start Living Your Best Life Today:Debt Free,Healthy & Stress Free: Book your seat today and let the Journey Begin. https...
30/09/2019

Start Living Your Best Life Today:Debt Free,Healthy & Stress Free: Book your seat today and let the Journey Begin. https://www.rh-legacy.co.za/besetfree/ - Wattsapp: 067211 8360

Our Hosts Robbie Cairncross B.Th (USA); M.CC (USA); M.PA (RSA); D.Div (Honorary) (RSA) is one of the world’s foremost healers. For 27 years he has been taking healing and freedom to others. He teaches locally, nationally and internationally. He has shared healing in 39 countries to date. Angela Te...

30/09/2019

Start your journey of being Debt Free:Join us for the Health Symposium in Cape Town, 26 October 2019.

25/09/2019

Robbie Cairncross Present:Health,Wealth,Lifestyle & Spirit Symposium on 26/10/2019 In Cape Town,Durbanville Conference Centre.

16/09/2019
27/08/2019

Do you know benefits aligned with Skills Development Levy? Drop your email, we will send you more info.

26/08/2019

Is your Company Contributing Towards the Skills Development Levy? If Yes:Do you know benefits aligned with that?

Address

Fleurhof Junction
Roodepoort
1709

Opening Hours

Monday 08:00 - 16:30
Tuesday 08:00 - 16:30
Wednesday 08:00 - 16:30
Thursday 08:00 - 16:30
Friday 08:00 - 04:30

Telephone

0813708026

Website

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