MST Ventures

11/12/2025

Turning Customer Insights into Profitable Growth

At MST Ventures, we don’t just help businesses sell more — we help them build lasting, profitable relationships with their customers. In today’s competitive market, customer experience is the real differentiator, and we give you the tools, data, and skills to win.

We do this through Market Research that reveals what your customers truly think.

We conduct Net Promoter Score (NPS) surveys, post-purchase surveys, and mystery shopping to uncover real customer experiences — not assumptions. This gives you clear, actionable insights into what’s working, what’s failing, and where your biggest growth opportunities lie.

04/11/2025

DID YOU KNOW

That 80% of sales revenue mostly come from repeat customers? Yes. Most people who buy from you are those who know you. This is why it is important to have strategies that ensure a long lasting relationship between your business and the customers.

Trust MST Ventures to train your employees in customer service and sales to maximum customer retention.

05/06/2025

In business, products and services are the same almost always. The main difference is the people doing the sales.

At MST Ventures, we empower businesses through customised customer service and sales training to maximise customer satisfaction.

With Ntemba24, we trained and certified over 60 employees across 3 stores in customer service and sales. Visit Ntemba24.com today for your clothing and footwear products and enjoy quality customer service.

Remember, customer service is not just a department, it’s a strategic function that drives loyalty, trust, growth, and brand integrity. You can also reach out at+26 0 977100121 or email us at [email protected] for Sales and Customer Service training.

26/05/2025

Elevate your business through our customer-centric solutions. We are here to serve you better!

16/01/2025

You know any school leavers or students, tell them to apply.

Dear STUDENTS

Join Our Team on Part Time Basis

NTEMBA24 is hiring passionate and hardworking individuals for the following roles. If you're eager to grow and make an impact, we’d love to have you on our team!
1. Sales Assistants Part-Time
Age: 18-30 years
Qualifications:
👉🏿Grade 12 School Certificate or above
👉🏿Retail or customer service experience (preferred)
👉🏿Knowledge of Point-of-Sale (POS) systems is an advantage
👉🏿Strong communication and persuasion skills
👉🏿Ability to stand and walk for extended periods
What You’ll Do:
👉🏿Greet and assist customers, ensuring a superior shopping experience.
👉🏿Recommend and display products that meet customer needs.
👉🏿Restock and merchandise products to keep the store visually appealing.
👉🏿Meet and exceed sales targets with confidence and enthusiasm.

How to Apply:
Send your application, CV, and qualifications to [email protected] or drop off at any of our stores.
Be part of the NTEMBA24 family and help us shape an incredible future together!

23/12/2024

YOUTH EMPOWERMENT ON HOW TO NAVIGATE THE JOB MARKET
Special thanks to everyone who made time to attend the Youth Empowerment meeting. It was memorable and a success story.
Great thanks to our speakers Mushabati Mukambata, Chiko Phiri Mashebe I. Ngula and Threasa Trixy Nkhata for the wonderful coordination of the program.

A lot of insights were shared on the reality of the job market in Zambia and the need to skill up.

Similarly, great insights were shared on how to draft an interview winning CV and cover letter among others.

Enterpreneurship was also dissected as an alternative to unemployment.

What next?
MST Ventures has you covered for 2025 with a lot lined up. We will be partnering with institutions to conduct Similar Youth Empowerment seminars.

We also have trainings lined up with certification for youths to make sure they are ready for the job market.

Compliments of the season.

14/12/2024

Are you a graduate, student or school leaver? Then join this conversation next week Friday and get insights and nuggets on how to navigate the job market.

Find the link to the meeting and WhatsApp group in the comments.

25/11/2024

IMPORTANCE OF CUSTOMER SERVICE
In today's business, people supply the same products. The only major difference is the Customer Service. It always determines if a client is ever coming back or not. Therefore, invest in your Customer Service Team.

Ntemba24 has partnered with MST Ventures to train and coach its staff in Customer Service and Sales. For the best customer experience, shop with Ntemba24 and enjoy massive discounts this black Friday.

You can also invest in your team. Just call us on +26 977100121 for the best trainings in Customer Service and Sales.