27/10/2023
Job Overview
We are looking for dynamic social media representatives to join our startup company, working at least 3 days a week including night shifts, you'll be in charge of communicating with our clients' customers via social media platforms, working with their marketing teams.
To ensure success as a social media representative, you should know how to effectively use various social media platforms, tools, and technologies. Ultimately, an outstanding social media representative should be a goal-orientated individual with a solid understanding of the customer experience.
Responsibilities
• Attending to all customer queries, concerns, and comments posted to clients' social media platforms.
• Reviewing all social media posts for accuracy and ensuring inappropriate content is removed.
• Working with the marketing team of our clients to develop comprehensive social media strategies.
• Maintaining a working knowledge of different clients' company products/services to effectively communicate with customers.
• Staying informed on social media trends, innovations, and changes.
• Willing to fulfill Content Moderation duties.
• Ensuring that company policies and procedures are adhered to, to ensure a high level of compliance.
Qualifications
• A bachelor's degree or diploma in social media management, marketing, or a related field.
• A minimum of 1 year experience as a social media representative, or a similar role.
• A year of customer service experience would be beneficial.
• Excellent knowledge of social media best practices.
• Ability to effectively use a variety of social media platforms, such as X (formerly known as Twitter), Facebook, Instagram, LinkedIn, WhatsApp, etc.
• Working knowledge of social media tools, such as HootSuite, Zoho, Buffer, Google Analytics.
• Solid customer service skills.
• Good communication and interpersonal skills.
• Ability to work independently in a fast-paced environment.
• Must be residing in Chitungwiza or surrounding areas.
