08/09/2022
It was the year 1958, and Salesman John would walk door to door to interact with his customers and sell vacuum cleaners. Besides the occasional pamphlet that might have made its way into someone’s mailbox or an expensive ad in a newspaper, this was the only way for Salesman John to interact with his customers.
The touchpoints he had with each customer were limited, and the impression the business gave was dependent almost entirely on the ability of the salesman to give the customer a positive experience. 60 years later, with the ease of the internet, TV adverts, print media, call centres and more, there are over 25 ways for people to have an interaction with your brand on any given day and each one could be the difference between business success or shutting your doors.
In fact, research shows that 81% of consumers research online before buying, putting them further along in their buyer’s journey by the time they have an interaction with your salespeople. As a result, your brand needs to be, and most likely is already, present on several online and offline platforms to make sure that you’re attracting as many potential customers as possible.
That’s why it’s so vital that you’re not only capitalising on as many touchpoints as possible, but also that the user experience across them all aligns. In this eBook, we’ve unpacked the buyer’s journey, highlighted the benefits of each touchpoint, and provided an easy checklist to help ensure you’re using every one of your touchpoints effectively and that they align.
This will ultimately guide you through a process that ensures you’re attracting leads wherever possible. (To be continued)