20/06/2023
Online shopping vs. window shopping: which one wins?
Ecommerce has revolutionised the way we shop, but it still can't completely replace the experience of browsing through physical stores. As an April 2023 McKinsey report puts it: consumers want to buy everything, everywhere, all at once.
"81% of all consumers now choose to research and browse across multiple channels before making their purchase - whether it be on a web browser, in a brick-and-mortar store, or through an app - for a single transaction. And it’s not just younger consumers. 80% of Gen X and 77% of baby boomers are doing it too. Omnichannel retail is flourishing across all consumer categories, but it is especially popular for discretionary spend, such as toys or home decor, where 70% of consumers have an integrated shopping experience."
https://buff.ly/3JlDpdD
Does this sound similar to your shopping experiences? Or are you team online / brick-and-mortar?