Marketing and tech firm specialising in audience engagement.
We partner with ambitious brands who want better ways to find, connect with and grow their customers. We offer expertise in three areas:
Digital Customer Experience
Marketing Automation
Personalised advertising and marketing
25/01/2021
CRM and marketing automation acquisition decisions present a minefield for the uninitiated, reportedly leading to 3 out of 4 CRM implementations failing to deliver the benefits anticipated. Yet, a good outcome can have significant benefits for sales, customer experience and staff alike. If your organisation is on this journey, our latest article on firing up your sales with CRM will be a useful reference.
Customer Relationship Management (CRM) can have a significantly positive effect on company performance, yet 75% of all CRM projects fail.
09/08/2020
Fascinating study by Google UK into how behavioural biases impact our purchases. Some interesting outcomes from an experiment across 310,000 buying scenarios. Here's our summary of the key insights for brands - whether you are trying to defend share, or launch into a new market, highly worthwhile...
Google's recent Messy Middle study reveals six smart ways brands can use behavioural science to influence buying decisions.
24/04/2020
If you run a business, chances are this lock down has already had a significant impact and is likely to be presenting a few challenges going forward too.
To try to help out where we can, we've created a brief guide for marketers and business owners with some practical ideas you could act on now to help you survive and hopefully thrive again in time.
To get your copy click below - it's free, and there's no forms to fill. We hope you find some value and can apply at least one or two of the ideas. Go well and keep safe x
17/04/2018
We're recruiting! If you have 24 months experience with Marketing Automation platforms and inbound marketing, live and work in Auckland and think you'd be a good fit, we'd love to talk. Get in touch below.
Great opportunity for a bright digital marketer to join our award-winning Auckland team. If you've got 2 years marketing automation experience, talk to us.
21/03/2018
We went olde skool for the latest VW repurchase work... well, kinda' - there was email and a responsive website too. And the proofs in the pudding - repurchase test drive requests have reportedly doubled since the new work went live. Thanks Ben Chandler and Stacey Roper for your awesome work.
Be the first to know and let us send you an email when Twenty CX posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.
Our desire when we launched in 2006 was simple. Traditional advertising and generalist marketing was broken. Organisations talked about being customer-centric, yet few companies – and even fewer agencies – were equipped for a truly “customer first” world. We wanted to help solve that problem.
We were quirky. A geeky hybrid of analyst, strategist and artist. Creative thinkers with data in our DNA, we didn’t fit the traditional advertising mould. We believed we could better connect data insights and technology with the creative spark necessary to intelligently influence buying behaviour.
So that’s what we did. And it’s what we continue to do today.
We’re older now, but remain tirelessly curious, creatively inspired and strategically savvy. We’re still learning. We still love the thrill of solving grunty business problems and doing it customer by customer if necessary.
The technology has moved on of course, but the principles remain the same.
If you want to propel the growth of your organisation with behaviour changing creative ideas empowered with data smarts, technology and one-to-one customer strategy delivered at scale, we should connect!
