18/09/2026
New episode is live 🎙️ Ben Hatch, Director at Harcourts Mandurah for a career-spanning chat that starts in car yards and ends up running one of WA’s most consistently successful offices. Benbreaks down:
* The exact database conversion numbers his office tracks (and what they do when theyslip)
* His team’s hard line on hiring, firing and rehiring
* Why customer service, not ego, is what actually builds a career that lasts
Link in bio.