09/24/2026
Farmers rotate crops because planting the same thing in the same soil year after year wears it out. Research works the same way! If you run the same survey to the same panel with the same questions enough times, you get less out of it each round.
Has your customer satisfaction survey looked the same for the last three years? Then you already know what it's going to tell you before the results come back.
That doesn't mean you have to start from scratch. It might mean a new panel, a different set of questions, or a method you haven't tried before. But even one change can surface something the old survey stopped being able to catch.
Before you field the same study again this fall, decide what you're changing and why. If you're not sure where to start, we’re here to help!