08/24/2026
A feature request and a business problem are not the same thing.
“We need a dashboard.”
“We need an approval button.”
“We need this to automatically send an email.”
Those are features.
The interesting question is what happened five minutes before someone decided they needed one.
Maybe an order got missed.
Maybe two people approved the same thing.
Maybe a customer called about something the team thought was already handled.
That’s usually where the useful information is.
Features tell you what someone wants built.
Problems tell you what the software needs to prevent from happening again.
There’s a pretty big difference.
MosierData builds what your software won’t.