26/08/2026
In part 2 of our 3-part Marketing Association New Zealand series, we examine how the last few years may have permanently changed consumer behaviour.
Marketers spend millions of dollars trying to get customers to try something new because we know how hard behaviour change can be. Yet the cost-of-living crisis forced people to reassess countless decisions they hadn't questioned for years.
The interesting part isn't that people compared prices, it's that many discovered switching was easier than they thought.
It seems like the recession didn't create a generation of bargain hunters, it created a generation of switchers.
Once people become comfortable challenging assumptions and exercising choice, that behaviour doesn't simply disappear when the economy improves.
Read our latest article and let us know whether this is something you're seeing in your own category or business.
New Zealand’s cost-of-living crisis has created more confident consumers who compare, question, and switch brands. Discover what this means for loyalty and grow