09/09/2026
Twenty-five years after September 11, the tragedy’s grief and impact continue to be felt throughout New York City.
In this week’s episode of imPRessions, we speak with Cristyne Nicholas, CEO of Nicholas & Lence Communications and former President and CEO of NYC & Company. In the aftermath of 9/11, Cristyne was at the forefront of efforts to rebuild New York City’s $27 billion tourism industry and restore confidence in the city as a destination.
Cristyne shares how communications leaders navigated the extraordinary responsibility of balancing sensitivity and grief with the need to inspire hope, support local businesses, and show the world New York’s resilience.
It’s a powerful, yet an important conversation about strategic communications, leadership and helping a city move forward: https://pollackgroup.com/rebuilding-nycs-pr-post-9-11/