19/06/2026
Creating a video advert isn't just asking ai to put some images together and asking to get paid for that. There's dicussion with clients about who they want to appeal to (key audience) and the clients can provide the pictures, if they wish. Then there is editing, colour grading, pacing, creating motion graphics โ every second is built with intention to grab attention and convert. That takes real skill, time investment, and subscribing to online tools and learning to make it happen.
So here's where we stand: once a video is delivered, refunds aren't something we offer. But that doesn't mean you're stuck if something's not landing for you.
If you're not happy with the creative, you've got two options:
1๏ธโฃ Option one โ Clients get two opportunities to adjust the creative as well as the initial planning meeting. You can discuss revisions and format round where we adjust imagery, words on screen, spacing, music, or messaging based on your feedback.
2๏ธโฃ Option two โ After the first revision, clients can get a fresh edit with a different creative direction, using the same footage.
We're here to make sure you end up with a video you're proud to put your name on โ we just do that through revisions, not refunds. We are professionals and we know you value our work.
Got questions about how this works? Drop them below or send us a DM ๐
