08/27/2026
"All our business comes from referrals." It's one of the most common things we hear from good businesses, and it's usually true right up until the quarter it isn't.
Referrals are earned, but they can't be controlled. You can't turn them up when things slow down, and when they fade there's no warning light. The businesses that handle this well don't replace referrals, they back them up, by making sure that when someone does mention their name, what people find online confirms the recommendation.
We wrote about why the best business in a market is so often its best-kept secret, and what to do about it:
https://strategywise.ca/best-kept-secret-calgary/